We provide no-and low-cost health insurance in NYC, Long Island, Orange, Rockland, Sullivan, and Westchester counties.
Bilingual Sales Operations Service Agent, Mandarin/Cantonese
Location
New York
Posted
35 days ago
Salary
$48.6K - $66.0K / year
Seniority
Senior
Job Description
Bilingual Sales Operations Service Agent, Mandarin/Cantonese
Healthfirst
• Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines • Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions • Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions • Makes recommendations to management concerning problems, problem trends and process improvement
Job Requirements
- High school diploma or GED from an accredited institution
- Experience providing quality service across a broad range of business topics
- Telephonic customer service experience including handling of escalated calls
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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