• Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts — serving as a primary client-facing point of contact throughout the renewal life cycle • Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach • Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth • Orchestrate across internal teams — sales, legal, finance, solution architects, and service delivery — to execute each renewal effectively • Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal • Maintain accurate renewal pipeline forecasting in Salesforce • Identify and mitigate churn risk by addressing client concerns proactively and early • Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps • Drive consistency in contract language and commercial frameworks across the US portfolio

• The Centralized Commercial Credit Officer is responsible for loan approvals on business purpose and commercial real estate loans within line of business parameters. • Reviews and determines appropriate risk assessment of business loan requests including the appropriate level of analysis of borrower's business, management, financial condition, and operations. • Evaluates financial statements and prepares independent written credit evaluations on the most complex business loans and relationships. • Analyses will identify the key strengths and weaknesses of that particular borrower, along with the loan structure, and conclude in the approval or decline of the loan. • Applies experience and judgment to evaluate the level of risk within a request and structure the loan terms to meet the borrower’s needs while adhering to AUB’s risk and credit policies. • Signature loan approvals on business relationships to be determined based on experience, expertise and business need; works closely with the Centralized Credit Management for those approvals that exceed individual loan authority • Collaborates with sales and credit partners to meet deadlines on business loan requests. • Accountable for and manages assigned portfolio by monitoring performance and trends, proactively defining client credit solutions, identifying issues and following through for remediation. • Other portfolio duties include but are not limited to: timely and accurate risk rating of clients based on internal and external data; consideration and approval short term extensions and ensuring correct documentation at time of review. • Works strategically with relationship managers on risk management issues and/or loan structure as requested or otherwise deemed necessary or appropriate. • Works with Wholesale and Business Banking relationship managers and line management to ensure that business banking loan portfolio quality goals are met. • May mentor less experienced Centralized Credit Officers on the evaluation of credit risk factors, loan decisions, and other credit topics. • May assist with credit training and development of others. • Reviews loan packages and provides approval concurrence for other Credit Officers as needed. • Maintains current operating knowledge of all job-relevant legal and regulatory requirements through the successful completion of compliance and regulatory training and attendance at all mandatory regulatory compliance and credit training activities.

• Own the analytical narrative for your Operating Group (OG). Be the strategic thought partner across cross-functional teams (PMs, engineers, marketing, finance). You understand the roadmaps and users, and you set the agenda for the highest-leverage questions the OG should be asking. • Tell stories that move teams to act. You'll present to leadership and working teams with clear narratives and a point of view. A great insight that nobody acts on is a failed insight. • Establish causality with the right tools for the situation, including A/B testing, analytics, and causal inference. You work with engineering to implement event instrumentation and with Product to translate insights into action. • Define metrics strategies that measure what matters. Work backward from how users experience the product to develop and implement the measurement frameworks for your OG, in a complex ecosystem with multi-user engagement and many ways to interact with the product. • Build explanations on top of measurement, always grounding analysis in the reality that users are people with motivations and context the data alone won't tell you. • Shape the AI-native analytics stack. Lead evaluation and adoption of new tools, agent workflows, and practices that enable self-serve across the OG and move the team from reactive to proactive to autonomous. • Mentor senior ICs on causal thinking, experimental rigor, and AI-leveraged workflows. Raise the ceiling of the craft.

• Be the strategic thought partner for cross-functional teams (PMs, engineers, marketing, finance).You understand the roadmaps and users, and you notice the gap between what the data shows and what the team assumes. • Tell stories that move teams to act. You'll present to leadership and working teams with clear narratives and a point of view. A great insight that nobody acts on is a failed insight. • Establish causality with the right tools for the situation, including A/B testing, analytics, and causal inference. You work with engineering to implement event instrumentation and with Product to translate insights into action. • Work backward from an understanding of how users experience our product to develop and implement metrics strategies that measure what matters to our users and our business. This enables a deep understanding of our users and their motivation, in a complex ecosystem with multi-user engagement and many ways to interact with our product. • Build explanations on top of measurement, always grounding analysis in the reality that users are people with motivations and context the data alone won't tell you. • Use AI to multiply your impact. You'll use coding agents and automated analysis daily, and help shape what our AI-native analytics stack looks like, contributing to how we move from reactive to proactive to autonomous.