• Lead high-level client strategy while driving flawless execution across a large-scale project. • Oversee key client partnerships at the executive level. • Manage account strategy, financial oversight, and relationship management. • Collaborate with Project Directors, Regional Project Managers, Staffing, HR, and Finance. • Identify risks, opportunities, and areas for optimization. • Ensure KPIs, service level agreements, and contractual commitments are met or exceeded.

• Work with copywriter/medical writer to deliver an accurate and detailed copy outline • Review creative work for accuracy • Develop project briefs for new projects • Assist with the development of deliverable content • Conduct desk research and provide accurate information for creation of new deliverables • Actively engage with clients, ensuring the highest level of customer service • Lead client status meetings and provide accurate and timely client reports

• Build and execute an Account Plan with the goal of acquiring net new orderers, locations, and product adoption, either in new or existing account relationships. • Own Account relationships from end to end, ultimately driving for full adoption and utilization of ezCater solutions. • Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment and account maintenance. • Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement/food for work challenges. • Drive and accelerate spend adoption by advising customers on best practices for using ezCater solutions. • Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption. • Relay market needs and requirements back to internal ezCater teams, including Product, Technical, and Category Management teams. • Represent ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities. • Other duties and responsibilities as assigned. • Be required to travel 25% of the year; including Sales Kick Off, Together Weeks, and customer visits when applicable.

• Serve as the bridge between marketing campaigns, inbound demand, and field execution. • Execute targeted outbound and inbound campaigns to generate high-quality leads and early-stage opportunities. • Research, map, and expand a robust pipeline of accounts, contacts, and qualified opportunities. • Qualify opportunities: Assess customer needs, timelines, budgets, and decision processes. • Partner with local sales/service teams and PacBio services providers to win projects. • Work closely with Territory Account Managers and Regional Sales Directors to ensure seamless hand-off. • Utilize CRM and marketing-automation tools to track activity and monitor pipeline health. • Feed real-time intelligence on market trends, competitive positioning, and customer pain points back to Marketing and Field Sales.