• Work with copywriter/medical writer to deliver an accurate and detailed copy outline • Review creative work for accuracy • Develop project briefs for new projects • Assist with the development of deliverable content • Conduct desk research and provide accurate information for creation of new deliverables • Actively engage with clients, ensuring the highest level of customer service • Lead client status meetings and provide accurate and timely client reports

• Build and execute an Account Plan with the goal of acquiring net new orderers, locations, and product adoption, either in new or existing account relationships. • Own Account relationships from end to end, ultimately driving for full adoption and utilization of ezCater solutions. • Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment and account maintenance. • Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement/food for work challenges. • Drive and accelerate spend adoption by advising customers on best practices for using ezCater solutions. • Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption. • Relay market needs and requirements back to internal ezCater teams, including Product, Technical, and Category Management teams. • Represent ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities. • Other duties and responsibilities as assigned. • Be required to travel 25% of the year; including Sales Kick Off, Together Weeks, and customer visits when applicable.

• Serve as the bridge between marketing campaigns, inbound demand, and field execution. • Execute targeted outbound and inbound campaigns to generate high-quality leads and early-stage opportunities. • Research, map, and expand a robust pipeline of accounts, contacts, and qualified opportunities. • Qualify opportunities: Assess customer needs, timelines, budgets, and decision processes. • Partner with local sales/service teams and PacBio services providers to win projects. • Work closely with Territory Account Managers and Regional Sales Directors to ensure seamless hand-off. • Utilize CRM and marketing-automation tools to track activity and monitor pipeline health. • Feed real-time intelligence on market trends, competitive positioning, and customer pain points back to Marketing and Field Sales.

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. • Coordinate and lead all sales activities to achieve business goals. • Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. • Establish new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. • Develop and maintain high-level relations with ‘C’ levels. • Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.