• Investigate, evaluate, negotiate, and adjust low to moderately complex auto claims involving third party injuries • Confirm coverage is active for the loss • Investigate which party is liable for a loss by researching applicable laws and regulations • Interview various parties involved in the loss, analyzing damage photos and reviewing police reports • Negotiate and settle injury claims with claimants or policyholders or with attorneys representing them • Provide claims service via various channels to members and third-party customers • Seek guidance from team members to resolve issues and identify appropriate issues for escalation • Partner with vendors and internal business partners for claims resolution

• Handle insurance sales remotely • Provide customers with suitable financial products • Collaborate using a state-of-the-art CRM system • Participate in training and mentorship programs

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team

• Manage end-to-end plan design across assigned geographies, including benefits, cost-sharing, and network considerations • Translate market strategy, performance insights, and regulatory requirements into clear design decisions • Lead the product lifecycle from design through filing, implementation, and post-launch performance • Be the product owner for design within the regulatory filing process, ensuring accuracy across PBT's, SBC's and internal systems • Promote agreement on actuarial, regulatory, compliance, network, and operational teams • Establish and enforce disciplined operating rhythms across design and filing cycles, ensuring you meet timelines, dependencies, and deliverables. • Promote process optimization and standardization across markets to improve scalability, reduce defects, and enhance speed to market • Lead continuous improvement efforts across product design and filing workflows, identifying inefficiencies and implementing sustainable solutions • Partner to ensure seamless execution from design through regulatory filing submission, approval, and objection monitoring • Evaluate program success against financial, operational, and provider/member experience goals • Balance standardized plan design frameworks with targeted market-specific variations to maintain competitiveness • Identify risks and lead resolution of complex design and execution issues • Lead QA and go-to-market readiness reviews to ensure compliant plan designs • Interpret and conduct market, competitive, and regulatory analysis to inform strategy and positioning • Mentor junior team members and support development of team capabilities • Compliance with all applicable laws and regulations • Other duties as assigned