• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team

• Manage end-to-end plan design across assigned geographies, including benefits, cost-sharing, and network considerations • Translate market strategy, performance insights, and regulatory requirements into clear design decisions • Lead the product lifecycle from design through filing, implementation, and post-launch performance • Be the product owner for design within the regulatory filing process, ensuring accuracy across PBT's, SBC's and internal systems • Promote agreement on actuarial, regulatory, compliance, network, and operational teams • Establish and enforce disciplined operating rhythms across design and filing cycles, ensuring you meet timelines, dependencies, and deliverables. • Promote process optimization and standardization across markets to improve scalability, reduce defects, and enhance speed to market • Lead continuous improvement efforts across product design and filing workflows, identifying inefficiencies and implementing sustainable solutions • Partner to ensure seamless execution from design through regulatory filing submission, approval, and objection monitoring • Evaluate program success against financial, operational, and provider/member experience goals • Balance standardized plan design frameworks with targeted market-specific variations to maintain competitiveness • Identify risks and lead resolution of complex design and execution issues • Lead QA and go-to-market readiness reviews to ensure compliant plan designs • Interpret and conduct market, competitive, and regulatory analysis to inform strategy and positioning • Mentor junior team members and support development of team capabilities • Compliance with all applicable laws and regulations • Other duties as assigned

Title: Commercial Escrow Officer -Hybrid Location: 100 Federal Street, Ste 300, Boston, MA 02110 Job Description: time type Full time job requisition id R057071 Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Work as a dynamic team providing best in class service and support in the commercial real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. We are looking to add a Commercial Escrow Officer to our growing team. In this role you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results. What You’ll Do: - Continually grow and service the business by providing outstanding customer service - Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender - Work cross-functionally with Underwriting to monitor and mitigate risk to the company - Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract - Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines. - Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction - Prepare legal documents for the closure of the sale - Comply with regulatory requirements by adhering, and enforcing adherence, to requirements What You’ll Bring: - 2-4 years of escrow related experience as an Escrow Officer, preferably in Commercial - Passion for helping customers while maintaining a professional and positive attitude - Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships - Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues - May require escrow officer certification dependent upon state - Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies - Thrives in contributing to a team, working together to deliver beyond customer expectations - High School Diploma/Equivalent Pay Range: $33.70 - $44.93 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• Quote and sell insurance products to potential clients • Cultivate and sustain strong client relationships to ensure customer satisfaction • Evaluate clients' insurance requirements and offer suitable recommendations • Clearly explain policy specifics, coverage limits, and exceptions to clients • Aid clients in completing insurance applications and required documentation • Process policy adjustments, endorsements, and claims accurately and promptly • Stay abreast of industry trends, regulations, and changes in insurance policies • Collaborate with underwriters to negotiate policy terms and conditions