Role Description The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. As a Pharmacist Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers via pharmacy benefit analysis and clinical consultation delivery. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for clinical pharmacy services for your client’s operational leadership. The role provides clinical support and enablement for SmithRx account management, clinical operations, and other internal departments. This individual is relied upon to provide proactive clinical recommendations, information regarding pharmacy trends, programs, and industry changes to clients and to foster consultative relationships. - Collaborates with clients and account managers to evaluate client’s clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS and NCQA measures. - Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management. - Comprehends and effectively explains formulary and clinical programs value proposition to clients. - Recommends and implements clinical programs for clients to provide cost savings to clients and members. - Stays current with market trends and provides clinical market intelligence to clients. - Communicates drug information to clients and responds to plan-specific clinical inquiries. - Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits. - Able to incorporate treatment and practice guidelines into client presentations including up-selling opportunities. - Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments. Qualifications - Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D. - Current and unrestricted Pharmacist license (any state). - 5+ years of experience working as a licensed pharmacist. - 3+ years working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred. - 3+ years experience working in a client-facing role with external clients (beyond patients and prescribers) required. - Executive-level communication (including developing & delivering formal presentations) and interpersonal skills, required. - An obsession with customer experience and customer satisfaction. - A passion for solving difficult problems together in collaboration with the broader team. - Ability to work independently as well as part of an extended, cross-functional team. - Self-driven, results-oriented work ethic with a positive outlook. - Ability to take initiative with little to no direction. - Empathic communicator with a consultative approach, able to see things from other person's point of view. Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance. - Flexible Spending Benefits. - 401(k) Retirement Savings Program. - Short-term and long-term disability. - Discretionary Paid Time Off. - Paid Company Holidays. - Wellness Benefits. - Commuter Benefits. - Paid Parental Leave benefits. - Employee Assistance Program (EAP). - Well-stocked kitchen in office locations. - Professional development and training opportunities.

• Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank services and through their own external networks • Originating SME lending opportunities for both existing and new customers from initial enquiry through to completion, including writing credit papers in line with Allica’s credit policy and appetite. • Delivering the business plan for your local area, and actively managing your objectives and personal development plan. • Making your colleagues proud that you represent Allica in your local area, by ensuring excellent service for local SME customers, prospects and advisors. • Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. • Being a positive contributor to Allica’s culture, and always demonstrating the bank’s values • Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls.

Role Description Heffernan Insurance Brokers is looking for an experienced Account Manager to join its Small Business division. This is a dynamic full-time remote role that will provide a spectrum of innovative strategies to develop and maintain clients' insurance needs. - Account management and some marketing for assigned clients - Coordinate all aspects of renewal marketing process with client - Prepare account specifications, negotiate pricing, and finalize policy conditions - Policies to be checked and transmitted in a timely manner - Help coordinate invoicing and preparing of certificates and evidence of insurance - Prepare account proposals for presentation - Explain and clarify coverage forms to clients - Manage account services, coordinate and direct the activities - Expand existing accounts by developing and offering new lines of coverage - Thorough documentation is required on each account with proper E&O procedures strictly followed Qualifications - High School graduate required - Minimum of 2 years working experience in an Account Management or related position - Active P&C insurance license is required - Adaptable, self-starter, with experienced decision-making skills - Effective communication and collaboration skills, both written and oral - Problem solving, analytical, and marketing skills required - Must be organized and able to manage time effectively - Professional demeanor and behavior - Embody the Heffernan Habits as illustrated herein Requirements - Education – High School graduate required - Minimum of 2 years working experience in an Account Management or related position - Active P&C insurance license is required - Adaptable, self-starter, with experienced decision-making skills - Effective communication and collaboration skills, both written and oral - Problem solving, analytical, and marketing skills required - Must be organized and able to manage time effectively - Professional demeanor and behavior - Embody the Heffernan Habits as illustrated herein Benefits - The salary range for this position is $60,000 to $70,000 - The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors - This role may also be eligible to participate in a discretionary annual incentive program - Heffernan offers a comprehensive benefits package; more details can be found at Heffernan Careers Heffernan Habits - Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid. - Have Fun: Fun is something we don’t shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another! - Be Respectful: Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many. - Do Good: This is our core. We strive to do good for our clients, our community, and our planet. - Celebrate & Value Our Differences: “Because You’re Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest. Working Conditions - Work environment is indoors, sitting at a desk or standing for extended periods of time - Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment - This position may require flexibility to work hours outside of a regular schedule - Ability to travel as necessary

Role Description Le poste de Gestionnaire financier(-ière) joue un rôle important dans notre organisation financière en pleine évolution. En tant que membre clé du programme d’excellence financière, vous serez le principal pilier de l’intégrité financière pour l’ensemble des Amériques. Sous la supervision du directeur ou de la directrice de la comptabilité, vous dirigerez directement une équipe comptant jusqu’à quatre personnes afin de vous assurer que toutes les entités juridiques demeurent entièrement conformes aux exigences réglementaires, tout en fournissant des rapports de gestion exacts et en temps opportun. Ce rôle se trouve au cœur de notre transformation. Suite à la transition de nos processus fondamentaux OTC et P2P vers notre Centre de services partagés (CSP), vous gouvernerez cette relation cruciale, vous assurerez du respect de normes de service élevées et stimulerez l’amélioration continue des processus. Au-delà du grand livre, vous appuierez les activités régionales de planification et d’analyse financières (FP&A) — y compris la budgétisation et les prévisions — et piloterez des initiatives stratégiques telles que l’implantation de systèmes et la rationalisation d’entités juridiques. Nous recherchons un leader collaboratif et un(e) CPA capable d’agir en tant que partenaire de confiance, gérant les risques tout en créant la stabilité financière qui permettra à notre entreprise de croître. Qualifications - Titre professionnel : Titre de CPA (comptable professionnel[le] agréé[e]) ou titre équivalent requis. - Expérience : Au minimum 5 ans d’expérience progressive à un poste de finances mondiales, y compris une expérience avérée en gestion et perfectionnement de subordonnés directs. - Connaissances techniques : Vaste compréhension des processus de contrôle financier et des contrôles internes, ainsi que la capacité de travailler à la fois avec les PCGR locaux et l’IFRS. - Expertise en audits et conformité : Expérience démontrée en production de documents réglementaires, en acquittement des obligations fiscales (p. ex. TPS, formulaire 1099) et en gestion de relations positives avec des vérificateurs externes et des autorités fiscales. - Leadership du changement : Confiance nécessaire pour mener des transitions de processus et de systèmes et assurer l’adoption enthousiaste des flux de travail épousant la vision d’« excellence en finances », tant par les parties prenantes des finances que celles d’autres domaines. - Excellence opérationnelle : Approche proactive de la gestion des relations avec le CSP et capacité à dépanner les problèmes et à corriger des problèmes de comptabilité complexes à la source. - Rigueur des analyses : Solides compétences en analyse financière, dont la capacité à repérer les anomalies, détecter les tendances et traduire les données en enseignements concrets pour les leaders en finances. - Esprit collaboratif : Style de leadership inclusif s’épanouissant dans un environnement d’équipe mondiale à forte croissance. Requirements - Contrôle du rendement des prestations de services - Reddition de comptes réglementaire : Diriger la production opportune des états financiers obligatoires de chaque entité en vertu des principes comptables généralement reconnus (PCGR) locaux, en assurant une exactitude et une intégrité totales. - Reddition de comptes de gestion : Appuyer le leadership des finances pour les Amériques dans la préparation des chiffres réels mensuels, trimestriels et annuels pour les comptes de gestion régionaux. - Conversion des PCGR : Gérer le rapprochement et la conversion entre les PCGR du groupe (IFRS) et les PCGR locaux. - Intégrité financière : Diriger des activités d’attestation de l’exactitude des états financiers, y compris le test périodique des contrôles et la documentation rigoureuse des bilans. - Gouvernance du CSP : Superviser le rapprochement des bilans préparés par le CSP et prendre en charge toute correction nécessaire. - Gestion de trésorerie : Diriger la prévision des flux de trésorerie et gérer les cibles de fonds de roulement (délai moyen de recouvrement) en collaboration avec les équipes de division et du CSP afin d’optimiser la conversion de trésorerie. - Expertise technique : Fournir une expertise régionale en finances afin de garantir la conformité aux politiques mondiales et aux processus en vigueur. - Fiscalité et audit : S’associer à l’équipe fiscale afin d’effectuer les déclarations relatives à la TVA et à l’impôt sur les sociétés (dont le formulaire 1099 et la production de documents réglementaires), et gérer les relations avec les vérificateurs internes et externes. - Analyse de la performance : Réaliser ponctuellement des analyses des tendances et des analyses de variance afin de fournir au leadership des finances des informations concrètes facilitant la prise de décisions. Benefits - Keywords International se donne pour mission de suivre une politique strict d'égalité des chances. - Nous nous efforçons ainsi de créer un environnement de travail offrant des opportunités identiques à l'ensemble de nos employés actuels et potentiels.