Role Description We are seeking a detail-oriented On Call Scheduler to manage and coordinate caregiver staffing for our home health nursing clients. This is a fully remote position. The On Call Scheduler plays a critical role in ensuring seamless operational coverage by managing and coordinating on-call schedules for various patients within the organization. This position requires meticulous attention to detail to balance staffing needs with employee availability, ensuring that all shifts are adequately covered without conflicts. The On Call Scheduler acts as a central point of communication, promptly addressing scheduling changes, emergencies, and last-minute requests to maintain continuous service delivery. By proactively managing schedules and anticipating potential gaps, this role supports overall team efficiency and responsiveness. Ultimately, the On Call Scheduler contributes to maintaining high levels of operational readiness and employee satisfaction through effective schedule management. Qualifications - 1+ year of healthcare scheduling experience, with home health preferred - High school diploma or equivalent required; associate degree or higher preferred - Proven experience in scheduling, workforce management, or a related administrative role - Ability to manage high-volume workloads and prioritize multiple schedules simultaneously - Strong organizational skills with keen attention to detail - Excellent written and verbal communication skills to effectively collaborate with diverse teams - Computer proficiency with scheduling software and Google Workspace - Flexibility to work evenings and weekends - Strict adherence to HIPAA regulations and maintaining confidentiality - Demonstrated sense of urgency, reliability, and accountability - Experience working in fast-paced environments such as healthcare, IT, or customer service - Familiarity with labor laws and regulations related to employee scheduling and on-call requirements - Ability to analyze staffing needs and forecast scheduling demands - Conflict resolution skills for handling scheduling disputes diplomatically - Prior experience coordinating on-call schedules efficiently Requirements - Develop, maintain, and update on-call schedules for multiple departments, ensuring full coverage at all times. - Field high volume of incoming calls to promptly fill open shifts. Make outgoing calls as needed to confirm staffing. - Report critical issues or changes to client care plans to management. - Maintain accurate and up-to-date scheduling records in the HR system. - Communicate schedule assignments and changes clearly and promptly to all relevant personnel. - Monitor on-call coverage and respond quickly to unexpected absences or emergencies by adjusting schedules as needed. - Maintain accurate records of on-call assignments and provide regular reports to management. - Utilize scheduling software and tools to streamline the scheduling process and improve accuracy. - Collaborate with HR and management to ensure compliance with labor laws and company policies related to scheduling. Benefits - Pay: $32-$35 per hour - Shift bonus: $50.00 /shift whether you clock in or not. Physical Elements - Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, to enable the employee to communicate effectively. - Sufficient vision or other powers of observation, with or without reasonable accommodation, to enable the employee to review a wide variety of materials in electronic or hard copy form. - Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and other related equipment. - Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to safely lift, move, or maneuver whatever may be necessary to successfully perform the duties of their position.

• Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers. • Assist with tracking progress of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards. • Complete all assigned tasks within the appropriate timeframes. • Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues. • Demonstrate flexibility working with internal contact center partners for coaching needs. • Monitor the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills. • Deliver training timeline deadlines are achieved. • Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation. • Support contact center initiatives and programs as needed • Enhance the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.

• Direct responsibility for hiring and termination decisions. • Real‑time performance management — oversee attendance, provide coaching, and ensure agents meet all KPIs and compliance standards. • Deliver constructive feedback and conduct training sessions to support agent development. • Respond to escalated calls when callers request a supervisor callback. • Review agent timecards for accuracy and compliance with organizational policies. • Monitor Real‑Time Adherence (RTA) and ensure appropriate staffing coverage throughout the day. • Conduct real‑time monitoring to maintain service levels and operational efficiency. • Prepare daily, weekly, and monthly reports summarizing performance metrics, trends, and operational insights.

Role Description Our client is seeking an experienced Supervisor to oversee audits/investigations and audit/investigation workload. In the role you would perform in-depth evaluation and make field level judgments related to audits/investigations of potential Medicaid Managed Care fraud waste and abuse audits/investigations or compliance cases (e.g. Medicare and/or Medicaid) that meet established criteria for referral to the appropriate agency(ies) for administrative action or to law enforcement for criminal action. - Reviews new audits/investigations and/or incoming leads to determine appropriateness and assigns to auditors/investigators; vets providers as required with appropriate agency(ies) and law enforcement; supervises vetting process. - Reviews audit/investigation plans and priorities to ensure appropriateness and quality for the specific functions/workload assigned to team. - Conducts file reviews regularly of audits/investigations to ensure audit/investigation plan is appropriate and the audit/investigation file documents are entered and summarized within the case tracking systems appropriately. - Reviews auditor/investigator requests for information, data, reports, and correspondence to ensure quality and appropriateness. - Supervises and conducts audit/investigation actions such as interviewing, onsite audit/investigation, and/or site verification as needed. - Leads audit/investigation projects including developing an audit/investigation strategy, conducting meetings with stakeholders, reviewing project actions for quality, and documenting findings in reports for management. - Communicates with the Data and Medical Review departments to ensure efficient audits/investigations. - Prepares and presents audits/investigations, overpayments, and questions for stakeholder meetings. - Documents audit/investigation information and file reviews (interviews, events, findings, communications, etc.) into the case tracking systems and updates systems as needed. - Determines audit/investigation appropriateness of fraud, waste, and abuse issues in accordance with pre-established criteria. - Reviews audit/investigative findings with auditors/investigators and approves course of action. - Supervises and prepares team’s audits/investigations for the Major Case Coordination meetings and reviews for quality assurance. - Initiates and maintains communications with law enforcement and appropriate regulatory agencies including presenting or assisting with presenting audit/investigation findings for their consideration to further audit/investigate, prosecute, or seek other appropriate regulatory or administrative remedies. - Supervises administrative remedies in accordance with major case coordination direction (e.g. payment suspensions, revocations, provider education) and reviews for quality assurance. - Reviews and approves closing summary of audit/investigation. - Collects information and documentation as requested by internal and external stakeholders (e.g. CMS, law enforcement, FOIA requests) and submits, as required. - Collaborates with other program integrity contractors, as needed. - Testifies at various legal or administrative proceedings, as necessary. - Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development. Qualifications - Minimum Bachelor's Degree required - 5 - 7 years of experience required; 8 - 11 years preferred - Medicaid Managed Care experience preferred Requirements - Current, active and non-restricted RN licensure required. Company Description Established in 2010, @Orchard LLC, also known as Talent Orchard, has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI. Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery. To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com .