• Quote and sell insurance products to potential clients • Cultivate and sustain strong client relationships to ensure customer satisfaction • Evaluate clients' insurance requirements and offer suitable recommendations • Clearly explain policy specifics, coverage limits, and exceptions to clients • Aid clients in completing insurance applications and required documentation • Process policy adjustments, endorsements, and claims accurately and promptly • Stay abreast of industry trends, regulations, and changes in insurance policies • Collaborate with underwriters to negotiate policy terms and conditions

Job Title: Service Team Leader Travel Required?: Travel - up to 10% of time Posting Start Date: 6/9/26 Hybrid No Relocation Assistance Offered Job Number #173125 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. At Hill’s we have a purpose to transform the lives of millions of pet families through pioneering innovation, science-led nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. A Team Leader is responsible for delivering an exceptional customer experience through a team of agents. In this role you will provide leadership, coaching and support to a team, and develop plans to achieve CXEC KPI targets. This includes improving contact center processes, metrics, and activities. The role also includes addressing any escalations, issues/ disputes from customers and/ or consumers. The Service Team successfully manages interactions with Veterinary Clinics and Neighborhood Pet Store by providing support to Hill’s online business facing platforms addressing inquiries and complaints, as well as providing assistance in order management and maintaining account information. This is a hybrid position Monday - Friday supporting 2 shifts of agents between the hours of 8:00am - 5:00pm. Based on the area you are assigned, you can be assigned in-office days on Monday/Tuesday or Wednesday/Thursday. Responsibilities: - Responsible for managing and leading the day-to-day operations of a team of agents and senior agents to provide an optimal customer experience and one-call resolution - Provide leadership and assist with daily activity to include working with other departments to resolve customer issues - Manage performance check-ins, champion agent development and coaching, and support activities that focuses on caring, being inclusive and acting courageous - Recruit and retain key agent talent - Establish procedures and monitor assignments &/or projects, to include leading teams through continuous improvement and change management - Evaluate and analyze KPI’s and data insights to drive continuous improvement - Participate in cross-functional project teams, being a key stakeholder for CXEC and sharing perspectives to ensure a positive customer experience Required Qualifications: - Bachelor's degree - 2+ years experience in a customer related role such as sales, customer service, or other related experiences - Proficient with customer service technology tools such as SAP Service Cloud, Nice in Contact, SAP master data, data analytic platforms and Google Suite or Microsoft Office tools and email Preferred qualifications: - 2+ years supervisor experience - 1+ years in a customer facing role Compensation and Benefits Salary Range $64,000.00 - $96,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies. Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. For additional Colgate terms and conditions, please click here. #LI-Hybrid

Role Description The Payment Workflow Specialist is responsible for reviewing trip records for accuracy, including payment amounts, contractual adjustments, patient responsibility, and payer details. This role involves: - Correcting posting errors - Investigating account discrepancies - Ensuring payments are accurately processed - Conducting quality assurance checks - Responding to posting-related inquiries - Assisting in resolving issues efficiently Essential Duties and Responsibilities: - Review trips to verify that payments are posted correctly and match contractual agreements and patient responsibility - Correct posting errors and document changes for record-keeping and future reference - Review payments for trips sent to collections to ensure accurate handling and proper reporting to the agency - Conduct quality assurance checks on payment posting processes, including NSA trips and trips flagged for write-offs - Investigate missing payments, determine the cause, and take appropriate actions to resolve and update payment records - Respond to emails related to trip questions from internal and external associates - Investigate items flagged for non-posting due to missing EOBs, ensuring timely resolution and accurate posting - Respond to posting-related inquiries from clients, vendors, and internal team members in a timely manner - Adhere to all HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information - Maintain consistent compliance with company attendance policies - QA BPO posting functions - Additional job duties as assigned Qualifications - High School Diploma or equivalent required - 1–2 years of experience in medical billing and basic accounting principles preferred but not required - Strong experience with payment posting, deposit reconciliation, and refund research - Proficiency with Practice Management Systems (PMS) - Ability to navigate various websites efficiently for remittance retrieval - Skilled in 10-key data entry (minimum 10,000 keystrokes per hour) - Ability to type at least 35 WPM - Proficiency in Microsoft Office, including Excel (basic functions such as adding/removing rows/columns, AutoSum, and copying worksheets) - Strong attention to detail and accuracy in financial transactions - Ability to read and interpret Explanation of Benefits (EOBs) - Excellent time management and multitasking skills - Strong organizational skills with the ability to meet deadlines - Experience balancing accounts and reconciling payments - Strong communication skills to interact effectively with clients, vendors, and internal teams - Ability to maintain confidentiality and handle sensitive financial data with discretion - Capability to work efficiently in a fast-paced environment - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan Company Description Sarnova is an Equal Opportunity Employer. EO/M/F/Veterans/Disabled.

• Manage deployment plan and plan resources (i.e. project management) – including when to engage with cross-program work streams to complete tasks • Actively engage with the Integration and Operations Lead and provide status reporting as required • Work with business to identify, connect with, and manage local end-user key stakeholders and address their needs, concerns and questions • Manage steering committee meetings and conversion communications with key corporate and end-user stakeholders • Own the end-to-end implementation lifecycle. This includes building detailed project schedules, tracking milestones, managing risks, and ensuring the project launches on time. • Liaise with corporate governance entities for operational and procedural review and decisions • Escalate risks and issues through defined governance processes and manage to resolution • Integrate with other platform system teams to ensure that end-users in their deployment are ready for conversion • Travel required