• Responsible for leading and coordinating Field Service Engineers in Northern Germany and Poland. • Ensure high-quality technical support, operational excellence, and a consistent customer experience throughout the region. • Translate departmental and company strategy into operational execution. • Work closely with different departments and stakeholders to ensure alignment and support an integrated customer journey. • Foster a culture of trust, accountability, and continuous development as a people leader.

Role Description Texas Medical Refrigeration is seeking a Field Service Technician to install, service, maintain, and repair biomedical systems and equipment, with an emphasis on durable, deployable, and capital medical equipment, i.e., laboratory, clinical, dental, therapeutic, pneumatic, hydraulic, general, surgical, diagnostic, and treatment equipment at the hardware, component, sub-assembly, module, or circuit board level. Job entails maintaining, repairing, and installing equipment of the following types: mechanical, electrical, diagnostic, controlling, monitoring, and recording. Qualifications - Work and communicate with technical experts, healthcare professionals/managers, and OEM representatives. - Travel required to perform most on-site repairs, occasional overnight/multiday visits possible. - Must be self-directed with sound judgment and able to solve problems with minimal guidance, oversight, or direct management. - Respond promptly to customer inquiries and needs, both on-the-job and remotely. - Communicate with customers to help them understand how to use, maintain, and troubleshoot their products and devices. - Complete, maintain, update, and process pertinent digital systems, paperwork, and records. - Solve problems, document procedures, and formulate repair plans and maintenance strategies. - Operate, control, and maintain various biomedical test and calibration equipment. - Requires proficiency in various digital systems (CMMS, word processing, equipment service software, etc.) Requirements - Assemble, maintain, troubleshoot, align, and calibrate medical & laboratory equipment. - Work with various electrical, mechanical, hydraulic, steam, water, and air systems. - Read circuit diagrams and wiring schematics, working knowledge of electrical systems. - Conduct preventive maintenance according to contractual requirements. - Manage repair parts, maintain inventories, order replacement parts and equipment. - Render technical advice and assistance as required. - Provide customers and end users with product and technical support. - Provide technical service/mechanical troubleshooting of equipment. - Accurately document work conducted, and log times and materials for services on digital CMMS. Benefits - 401(k) - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Paid time off Company Description This is a remote position.

Role Description The Field Travel Operations Specialist is responsible for managing and optimizing travel operations for a rapidly growing nationwide field workforce supporting mission-critical project execution across the United States. This role owns travel coordination, expense reconciliation, travel policy compliance, and operational support functions that enable efficient deployment of field personnel while maintaining strong cost control and execution standards. This position plays a key role in supporting operational scalability by ensuring technicians, project teams, and leadership have reliable travel coordination, accurate expense management, and responsive logistical support. The ideal candidate thrives in fast-paced operational environments, demonstrates strong organizational ownership, and can effectively manage changing priorities with urgency and accuracy. Core Responsibilities - Travel Operations Management - Coordinate and manage all travel logistics including: - Flights - Hotels - Rental vehicles - Travel changes and rebooking - Support approximately 80+ traveling field technicians nationwide, with continued organizational growth expected - Utilize Navan and other systems to optimize travel costs and maintain policy compliance - Monitor travel spend and proactively identify cost-saving opportunities - Ensure travel arrangements align with operational schedules and project requirements - Expense & Financial Reconciliation - Review, reconcile, and track employee expense reports for accuracy and policy compliance - Audit travel-related expenses to identify discrepancies, duplicate charges, and unnecessary spend - Partner with Operations, Payroll, and Finance teams to resolve expense-related issues - Support per diem tracking and expense reporting processes - Maintain organized and auditable travel and expense documentation - Operational Support & Coordination - Serve as the primary travel operations contact for field personnel - Provide real-time support for: - Delays - Cancellations - Emergency travel changes - Scheduling conflicts - Maintain accurate travel and operational records using: - Microsoft Teams - Excel - Microsoft Dynamics 365 (as applicable) - Support operational continuity through proactive communication and issue resolution - Process Improvement & Cost Control - Identify opportunities to improve travel efficiency and reduce operational spend - Support development and improvement of travel-related SOPs and workflows - Assist with standardization of travel, expense, and deployment processes - Help improve visibility into travel utilization, spend, and operational efficiency metrics Qualifications - 2–5 years of experience in: - Travel operations - Workforce coordination - Logistics - Operational support - or similar environments - Experience supporting a distributed or traveling workforce strongly preferred - Experience coordinating high-volume corporate or field-service travel - Familiarity with Navan or similar travel management systems - Strong Microsoft Excel and organizational systems experience - Excellent communication, multitasking, and problem-solving abilities - Strong attention to detail and financial accuracy - Ability to operate independently in a fast-paced remote environment - Experience with expense reconciliation or operational financial tracking preferred Work Schedule & Expectations - Standard business hours with flexibility based on operational needs - Occasional after-hours support for urgent travel disruptions - Limited weekend support as operationally required What We’re Looking For - Strong sense of ownership and accountability - Cost-conscious operational mindset - Ability to move quickly without sacrificing accuracy - Strong organizational and follow-through skills - Comfortable operating independently while supporting nationwide field teams - Process-oriented thinker who can improve operational efficiency over time Employment Practices Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary Information Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

• Performing entry-level field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. • Reviewing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. • Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards, as well as contributing to customer satisfaction by executing service work as per customer order and expectations, and making recommendations to avoid such issues in the future. • Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future, and ability to communicate with customers (external/internal) in high pressure situations/ maintain strong customer relationships.