• Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers

• Serve as the client advocate and responsible for client satisfaction based on task ownership and accurate resolution • Manage a high volume of tasks that require leveraging various resources to identify client’s needs • Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction core • Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy • Dispatch available vehicles to clients across all regions on an inbound basis • Effectively communicate to the client how to use any of our client facing tools

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner • Provide accurate information regarding products, services, billing, and account-related concerns • Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department • Maintain accurate records of customer interactions in CRM or ticketing systems • Process customer requests such as orders, refunds, or account updates • Follow up with customers to ensure complete resolution and satisfaction • Meet performance targets including response time, resolution time, and customer satisfaction (CSAT) • Collaborate with internal teams to resolve complex issues • Maintain a professional, empathetic, and customer-first approach at all times

• Handle customer inquiries via phone, chat, and email. • Record all interactions in the company's CRM system. • Provide clear and accurate information on card usage, benefits, and account details. • Manage queries for various support areas including email and social media. • Support customers with key issues such as reporting and blocking lost or stolen cards.