Role Description - Communicate effectively with customers through phone, email, SMS, and live chat using Gladly to determine their needs. - Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with a customer-first mindset. - Maximize sales by clienteling, assist in virtual styling, and providing friendly and empathetic customer service in every interaction. - Encourage customers to sign up for Jenni Kayne Rewards and engage with us across our social media platforms. - Secure company assets through loss prevention in compliance with company policies and guidelines. Qualifications - Minimum of 3 years of experience in a customer service call center or retail, preferably with a women’s upper contemporary, multi-label, or luxury designer setting. - Can-do attitude and commitment to providing excellent customer service. - Willingness and availability to work during peak business periods – weekends, holidays, etc. - Demonstrate strong written and verbal communication skills. - Knowledge and experience with CRM platforms, Inventory Management systems, Microsoft Suite, etc. - Comfortable sitting for multiple hours and working in a remote team environment. - Quiet area to be able to work with a strong, reliable internet connection. Requirements - Keen attention to detail. - Results driven; strategic, conceptual, and innovative thinker. - Excellent verbal and written communication skills. - Ability to multitask and exceptional organizational skills, owning a calendar and managing deadlines. Benefits - The hourly rate of pay for this position is $24.00. - The hourly rate of pay is determined by experience, education, skills, and location. Company Description Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

The Clinical Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” Nursing/ Doctor/Midwife resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Clinical Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week. Key Responsibilities The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following: Discovery •     Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality •     Analyse customer processes •     Identify gaps and possible solutions •     Run Edition Proposed solution presentations with the customer. Launch •     Run Edition Customer Induction workshops •     Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes •     Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions •     Produce clear documentation (business requirements/maps, solution design document, validation scripts) •     Work with the customer to ensure early data collection information is gathered correctly and as per the schedule •     Log any additional configuration through Edition change process and follow up with product team to close the configurations Setup •     Set up customer site configuration •     Create validation scripts for verifying agreed configuration •     Participate in validating the configured system based on solution design •     Participate in validating the migrated data to ensure it works with the solution •     Log errors following the standard corporate procedure •     Support customer validation •     Troubleshoot customer issues during implementation phases •     Follow-up on test fixes and work with the Project Manager/Product Team to implement fix •     Distinguish issues from change requests and log following standard corporate procedure •     Document Handover Documentation for Support Adoption •     Participate in Dry Run process •     Prepare Train the trainer material •     Conduct individual and group training, product demonstrations and workshops as required •     Train Customer Trainers on TrakCare functions as per customer solution •     Provide on-site support to Customer Go-Live      Sustain •     Liaise with other InterSystems departments to resolve any remaining issues •     Complete the support handover process On-going responsibilities •     Support colleagues and assist in spreading application knowledge •     Maintain consistent and traceable documentation as required •     Learn new functionalities available on the TrakCare product Skills and Experience Essential •     Excellent communication skills and experience of conducting customer training, workshops and/or presentations •     Excellent consultative skills ability to articulate and communicate ideas •     Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging •     At least 3 years’ experience working in healthcare and a good understanding of clinical processes •     Experience with EMR systems •     Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems •     Experience working in a nursing role within a hospital environment. •     Experience contributing to a multi-disciplined team •     Experience with writing functional documents •     Experience of business process mapping •     Knowledge of Information Systems Desirable •     Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses •     Experience implementing software solutions •     Exposure to IT services in a customer-facing setting •     Previous experience as an Application or Configuration Specialist •     Previous experience of change management •     Good computer skills •     Experience conducting software testing Education & Training Desirable •     University degree- Nursing/ Medicine Degree •     Clinical specialty •     Proficiency in English About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

• Answer all incoming customer service phone calls and emails in a timely manner • Live chat with customers as requests come in • Build relationships and engage with customers • Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives. • Act as a liaison between headquarters and different retail departments.

• Handle customer inquiries via phone, email, and chat. • Provide accurate and efficient support for product- or service-related questions. • Troubleshoot issues and guide customers through solutions. • Maintain customer satisfaction by delivering high-quality service. • Collaborate with internal teams to improve the overall support process.