Role Description Fetch is transforming how people connect with the brands they love, and our engineering organization plays a critical role in making that experience fast, reliable, and scalable. As we continue to grow, we are investing in the systems, tools, and workflows that help engineers do their best work. We are looking for an Engineering Manager, Developer Experience to lead the team responsible for improving engineering productivity across Fetch. This team owns the platforms, tooling, practices, and “golden paths” that make it easier for engineers to build, test, ship, observe, and operate software with confidence. In this role, you will partner closely with engineering teams, product leaders, infrastructure, security, data, and architecture to identify friction in the software delivery lifecycle and turn those opportunities into high-leverage improvements. You will lead a team that treats Fetch engineers as customers, builds internal products with strong product thinking, and measures success through meaningful improvements in developer satisfaction, delivery speed, reliability, and operational excellence. This is a leadership role for someone who is excited about building the systems behind the systems: CI/CD, developer tooling, local development, service templates, paved roads, testing infrastructure, observability, automation, and AI-enabled developer workflows. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - Experience managing and growing high-performing engineering teams, ideally in platform engineering, developer experience, developer productivity, infrastructure, SRE, build systems, tooling, or related domains. - A strong technical background with experience building or operating scalable software systems, internal platforms, CI/CD systems, developer tooling, cloud infrastructure, or service-oriented architectures. - A product-minded approach to internal tools, with the ability to understand engineers as customers, prioritize high-impact problems, and deliver solutions that are easy to adopt. - Experience improving software delivery workflows, including build/test/release pipelines, service templates, local development environments, observability, incident response, or operational tooling. - Ability to balance long-term platform strategy with near-term execution and measurable business impact. - Strong communication and stakeholder management skills, with the ability to align multiple engineering teams around shared standards, practices, and tooling. - A data-informed approach to engineering productivity, including familiarity with developer experience metrics, delivery metrics, reliability metrics, and qualitative feedback loops. - Curiosity and practical judgment around AI-assisted developer workflows, automation, and emerging tools that can meaningfully improve engineering effectiveness. - A leadership style grounded in clarity, trust, accountability, coaching, and continuous improvement. Requirements - Experience leading teams that own internal developer platforms, paved roads, or golden-path architectures. - Experience with Kubernetes, cloud platforms, CI/CD systems, observability platforms, infrastructure-as-code, service catalogs, or developer portals. - Experience introducing AI-powered tools or agentic workflows into engineering organizations. - Familiarity with DORA metrics, SPACE framework, developer satisfaction surveys, or other approaches to measuring engineering productivity. - Experience working in a fast-growing product engineering organization with mobile, backend, data, and platform teams. Benefits - Competitive compensation packages including base, equity, and benefits. - Base salary range for this position is $167,875 - $197,500.

Role Description This position provides field management support to our Independent Contractors to the Emergency Road Service (ERS) department. Through the employment of relationship building techniques, effective communication, coaching, tutoring, and mentoring of business practices, a successful Contract Station Relations Supervisor ensures a stable delivery of providing “Totally Satisfied” roadside assistance to AAA members and customers. - Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise. - Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations. - Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club policies. - Investigate, document, and resolve member and customer service issues as required. - Ensure consistent availability of station coverage via ongoing assessment of coverage needs, review of new station. - Prepare proposals recommending expansion or reduction of station call volumes as needed. - Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns. Qualifications - 4-yr. College Degree or an equivalent combination of education and work experience required. - 3-5 years demonstrated ERS, CSR, or related sales management experience required. - Experience managing large external vendor relationships, including management of work teams, desired. - Demonstrated knowledge of the towing industry and mechanical aptitude preferred. - Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required. - Professional verbal and written communication skills required, including excellent presentation skills. - Prior experience in the preparation and analyses of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements required. - General management, organizational and time management skills required. - Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio required. - Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required. Benefits - Health coverage for medical, dental, vision - 401(K) saving plans with company match AND Pension - Tuition assistance - Floating holidays and PTO for community volunteer programs - Paid parental leave - Wellness programs - Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

• Own Developer Experience—a strategic product area that includes some of Pantheon's biggest differentiators: Autopilot, Multidev, and Upstreams. • Define strategy across this disparate set of products while stewarding expansion into high-impact areas: public API, MCP integrations, and agentic infrastructure. • Serve developers and their teams—from individual contributors to engineering leaders—ensuring they can build, test, collaborate, and deploy with speed and confidence.

• Own Developer Experience—a strategic product area that includes some of Pantheon's biggest differentiators: Autopilot, Multidev, and Upstreams. • You'll define strategy across this disparate set of products while stewarding expansion into high-impact areas: public API, MCP integrations, and agentic infrastructure. • You'll serve developers and their teams—from individual contributors to engineering leaders—ensuring they can build, test, collaborate, and deploy with speed and confidence.