• Serve as the primary point of contact for incoming customer calls and inquiries • Manage high-volume phone and email communication with clients • Schedule service appointments and coordinate technician calendars • Dispatch crews and communicate schedule updates throughout the day • Create, update, and maintain work orders • Track project and service status to ensure timely completion • Communicate proactively with customers regarding scheduling, delays, and service updates • Support administrative functions including data entry, document management, and reporting • Collaborate closely with field crews and leadership to ensure seamless operations • Identify inefficiencies and help develop new processes, workflows, and best practices • Maintain accurate records and ensure exceptional customer service at every touchpoint

• Support the day-to-day coordination of inbound leads, proposals, project timelines, CRM organization, vendor communication, and backend operational tasks • Prepare quotes and proposals using provided templates and direction • Assist with inbound lead follow-up and communication • Maintain accurate and organized CRM data • Track project timelines, production schedules, and operational deadlines • Upload and update content inside Shopify • Provide general administrative and operational support across the business

Supervisor - Operations - Bilingual English/Spanish In-Office Only Roadtex - Greenfield IN Full time R4396 Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Professional fluency in English and Spanish is required. Position Overview: The office supervisor is responsible for overseeing the daily operations of the office staff. Job Duties & Responsibilities: - Supervising administrative staff, including office clerks - Supervising paperwork filing and imaging. - Supervising of office employees hours and time cards - intervening with and resolving personnel issues. - Insuring proper communication between a terminal and the CSR team Required Skills: - Microsoft 365 - Strong communication and leadership skills - Ability to multitask and prioritize - Customer service-oriented approach to their work Work environment/physical demands summary: This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

• Drive operational success for significant, high value deals • Provide accurate and timely price quotes for products and services • Maintain opportunities in Salesforce, ensuring compliance • Answer Sales Representatives’ questions on pricing, policies, etc. • Evaluate quotes submitted for approval before decisions • Improve internal tools and processes • Interface with customer service for order entry • Keep documentation of complex deals up to date • Participate in training and professional development