• Develop and maintain custom features on Salesforce using Apex, Lightning Web Components and Flow Builder. • Contribute to the design and evolution of our Salesforce data model to reflect business needs. • Ensure data quality, integrity, and consistency across the platform. • Collaborate with other team members to translate business requirements into technical solutions. • Monitor platform performance and contribute to continuous improvement initiatives. • Document technical and functional solutions, as well as best practices to support team knowledge sharing. • Incorporate AI into internal processes to support daily operations. • Respond to and manage daily requests from business teams. • Train business teams on the latest releases you have delivered. • Develop a signals system to help the Sales team identify and contact the right people at the right time. • Develop a first-response system for our customers using an AI agent.

• Work with the product owner to understand requirements and design comprehensive solutions that meet stakeholder needs • Define and document Salesforce architecture including integrations and customizations • Serve as the Salesforce technical authority for complex implementations and integrations • Lead solution design for integrations with internal systems (APIs, middleware, data platforms) • Review and approve technical designs, data models, and implementation approaches • Provide technical guidance and mentorship to the administration/development team to ensure best practices and standards are followed • Ensure configurations and customizations comply with security standards • Provide thought leadership that steers PAR’s digital transformation journey through efficiently designed business platforms, achieving a positive user experience and effective business process • Work as part of a scrum team with SF Admins and QA to deliver value to the business • Analyze existing processes and solutions for optimization and performance improvements • Ensure reliable data synchronization with upstream and downstream systems • Partner with integration and data teams to meet enterprise standards • Partner with business stakeholders to translate requirements into technical solutions • Drive platform optimization, performance tuning, and technical debt reduction • Evaluate new Salesforce features and releases for business value • Promote reuse, automation, and low-code/no-code best practices

Role Description We are looking for a highly skilled Salesforce Tech Lead with strong expertise in Service Cloud, Lightning Web Components (LWC), and Apex. The ideal candidate should have hands-on experience in designing and delivering scalable Salesforce solutions, leading development teams, and driving best practices across implementations. - Lead end-to-end Salesforce Service Cloud implementations and enhancements - Design scalable and high-performance solutions using Apex, LWC, and Lightning Framework - Collaborate with business stakeholders to translate requirements into technical solutions - Provide technical leadership and mentorship to development teams - Review code, enforce best practices, and ensure high-quality deliverables - Integrate Salesforce with external systems using REST/SOAP APIs - Optimize system performance and ensure platform governance - Participate in architecture discussions and solution design reviews - Handle deployments using CI/CD tools and manage release cycles - Troubleshoot complex technical issues and provide solutions Qualifications - 7–10 years of IT experience with at least 4+ years in Salesforce Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The Story: Leading the Developer Experience (DevEx) Revolution The industry is shifting. It's no longer enough to just provide tools; the world's most innovative companies are now focused on Developer Experience (DevEx) - the art of removing friction from the software development lifecycle to unlock engineering velocity. At Atlassian, we are building the definitive DevEx Platform. We are moving beyond fragmented DevOps "collections" to a unified experience that empowers developers to spend less time on "toil" and more time on high-impact code. As a leader in this space, you will be at the center of this transformation, helping the largest enterprises in EMEA redefine how their engineering organizations thrive. Your future team You will oversee a specialized team dedicated to driving the Atlassian Developer Experience to our most strategic Enterprise customers. This involves implementing customized sales strategies, fostering long-term, value-based relationships with key accounts, and achieving ambitious revenue targets. You will collaborate closely with Channel Partners, Account Managers, and Solution Engineers to refine sales procedures and elevate the customer journey. Why join this team? - Build the EMEA Powerhouse: You aren't just inheriting a team; you are scaling it. Starting with three direct reports and growing to five by year-end, you will have the autonomy to hire your own talent and shape the operational framework for the entire EMEA region. - The "Best of Both Worlds": Enjoy the stability and brand equity of Atlassian while operating with the speed and "founder-mentality" of a specialized startup unit. - Lead from the Front: We are looking for a "Player-Coach"-a leader who has been a top-tier sales performer and knows how to coach a team through complex, high-stakes enterprise negotiations. In this role you will - Lead & Scale: Manage a team of Enterprise Specialist Sales Executives to achieve revenue goals while leading the recruitment and onboarding of new talent to support our growth. - Drive Strategy: Develop and execute strategic sales plans to penetrate and expand market share within the EMEA enterprise segment. - Coach for Performance: Provide hands-on mentorship and coaching, setting clear metrics to help your team exceed individual and collective targets. - Collaborate Cross-Functionally: Partner with internal teams and Channel partners to streamline sales processes and enhance overall customer satisfaction. - Execute at the Executive Level: Manage key client relationships and lead high-level negotiations, providing regular performance insights to senior management. - Stay Ahead of the Market: Analyze sales data and industry trends to identify new opportunities for growth within the DevEx landscape. Your background - Experience: 10+ years in Enterprise Sales with at least 3+ years in a leadership/management role. - Domain Expertise: A proven track record selling application development solutions (experience with AI-driven development tools is a significant plus). - The "DevEx" Mindset: While deep technical coding skills aren't required, you must have a strong awareness of modern development processes and how DevEx impacts engineering efficiency. - Leadership DNA: A passion for coaching and mentoring professionals through value-driven, solution-oriented sales cycles. - Strategic Communication: Comfortable building and managing relationships with senior stakeholders and C-suite executives. - Operational Excellence: Experience using CRM, Pipeline Management, and Analytic tools to drive data-driven decisions. - Innovation: You are someone who wants to challenge the traditional Sales Model and optimize processes in a fast-paced, international environment. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh . #LI-BB1