NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Helpdesk Associate
Location
Spain
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Helpdesk Associate
NTT DATA Services
Role Description We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes. - Handle inbound patient and user calls in a call center environment supporting customers 24x7x365. - Engage in ongoing training and development for next-level support and promotional advancement. - Respond to incoming Patient Portal and Technical Support Service Desk calls regarding workflow issues, application errors, access, and functionality. - Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows, and compliance with corporate policies and procedures. - Provide front-line technical support for all patients and users, serving as the first point of contact for login and technical assistance. - Escalate complex technical and application issues to the appropriate teams when necessary. - Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers. - Read text on computer screens for the duration of the shift. - Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks. - Ensure a quiet, private workspace with high speed, wired internet. - Have a working cell phone for manager communication and Two-Factor Authentication. Qualifications - Bilingual (speaking & writing). - 1 to 3 years of customer service experience, preferably in a contact center or medical environment. - 1 to 3 years of experience analyzing and solving customer problems. - Ability to communicate technical information clearly to non-technical users. - Strong organizational skills and attention to detail. - High school diploma or equivalent required. Requirements - Experience in a call center environment. - Demonstrate a service philosophy in all interactions. - Effective communication and interpersonal skills. - Proficient typing and English language skills (both verbally and in writing). - Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements. - Exceptional ability to work optimally in a fast-paced environment. Benefits - Full comprehensive benefits package starting from your first day of employment.
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