Role Description As we scale, we are looking for an Onboarding Manager to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles. - Lead the end-to-end client onboarding process to ensure smooth product adoption. - Educate and train clients on product functionality, best practices, and value realization. - Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools. - Manage onboarding timelines and keep clients aligned with key milestones. - Identify and escalate technical issues to the dev team for timely resolution. - Ensure a seamless handover to the Customer Success Manager with full client context. - Minimize early-stage churn by proactively addressing objections and adoption challenges. - Identify upsell opportunities during onboarding to increase client value and your own bonuses. Qualifications - Fluent in Estonian language min. C1 and English min. B2 for internal communication. - Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles. - Tech-savvy and enjoys exploring software interfaces and troubleshooting. - Skilled at keeping clients engaged and on schedule with professional assertiveness. - Strong communicator who can convey technical details in a clear and easy-to-understand manner. - Experience with POS, SaaS, or APIs is a benefit, but not mandatory. - Proactive, client-focused, and ready to drive successful onboarding experiences. Requirements - Estonian language — min. C1 level - English — min. B2 level Benefits - Competitive compensation consisting of a fixed salary and performance-based bonuses. - Regular performance reviews and real career growth opportunities. - Opportunity to work on a global product with modern technologies. - Work in an international product company with a supportive team culture. - Comprehensive internal training and a seamless onboarding process for you. - Flexible environment where your proactivity directly boosts your rewards.

• Manage installations and ensure site readiness for all new and existing accounts within the assigned territory. • Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians. • Conduct onboarding and refresher training for new accounts, creating training materials and delivering presentations to diverse groups. • Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross-selling opportunities. • Oversee product compliance with Nestlé Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption. • Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role.

• Serve as the primary contact for new clients during onboarding. • Create a welcoming onboarding experience for clients. • Build trusted relationships through proactive communication. • Guide clients through onboarding requirements and expectations. • Monitor onboarding milestones and deliverables. • Maintain accurate client records in CRM and internal systems.

Process institutional client applications, verify documentation for compliance, ensure adherence to regulatory requirements throughout the client lifecycle, and liaise with external parties to resolve account-related queries efficiently.