Role Description As we scale, we are looking for an Onboarding Manager to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles. - Lead the end-to-end client onboarding process to ensure smooth product adoption. - Educate and train clients on product functionality, best practices, and value realization. - Coordinate integrations with clients’ POS systems, delivery platforms, and third-party tools. - Manage onboarding timelines and keep clients aligned with key milestones. - Identify and escalate technical issues to the dev team for timely resolution. - Ensure a seamless handover to the Customer Success Manager with full client context. - Minimize early-stage churn by proactively addressing objections and adoption challenges. - Identify upsell opportunities during onboarding to increase client value and your own bonuses. Qualifications - Fluent in Estonian language min. C1 and English min. B2 for internal communication. - Has 1+ year of experience in Customer Success, Onboarding, or Implementation roles. - Tech-savvy and enjoys exploring software interfaces and troubleshooting. - Skilled at keeping clients engaged and on schedule with professional assertiveness. - Strong communicator who can convey technical details in a clear and easy-to-understand manner. - Experience with POS, SaaS, or APIs is a benefit, but not mandatory. - Proactive, client-focused, and ready to drive successful onboarding experiences. Requirements - Estonian language — min. C1 level - English — min. B2 level Benefits - Competitive compensation consisting of a fixed salary and performance-based bonuses. - Regular performance reviews and real career growth opportunities. - Opportunity to work on a global product with modern technologies. - Work in an international product company with a supportive team culture. - Comprehensive internal training and a seamless onboarding process for you. - Flexible environment where your proactivity directly boosts your rewards.