Role Description We’re seeking a Loan Servicing Manager who’ll energize operations, elevate team performance, and ensure every loan experience reflects our mission-driven commitment to people and planet. You’ll drive accuracy, compliance, and innovation while inspiring a high-performing team to deliver seamless servicing from onboarding through payoff—making every interaction efficient, transparent, and impactful. Qualifications - High school diploma required; Bachelor’s preferred. - 7+ years of loan servicing experience. - Commercial loan experience required. - Prior leadership experience required. Requirements - Oversee end-to-end loan servicing lifecycle with precision. - Ensure accurate payment processing and escrow management. - Continuously improve workflows for efficiency and scale. - Monitor KPIs and drive performance improvements. - Resolve complex servicing issues proactively. - Partner cross-functionally to enhance borrower experience. - Maintain adherence to regulatory servicing requirements. - Lead audits, reporting, and documentation accuracy. - Mitigate risk through strong controls and oversight. - Stay ahead of evolving compliance standards. - Ensure data integrity across servicing systems. - Improve and coach a high-performing servicing team. - Foster accountability, growth, and collaboration. - Use data to drive decisions and improvements. - Identify trends and optimize processes. - Align servicing strategies with mission-driven goals. - Adopt a commitment to environmental, social, economic, and racial justice. - Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training. - Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. - Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. Benefits - Compensation: Base salary, potential annual bonus, incentives, and equity. - Health Coverage: 100% employer-paid for employees; employer contribution for dependents. - Medical, Dental & Vision Insurance. - Health Savings Account (HSA). - Free Telemedicine access via Teladoc. - 401(k) with 6% Employer Match — No Vesting Period. - Employee Stock Options. - Exclusive Employee Banking Perks. - 0% Financing for Employee Solar Loans. - Employee Only Mortgage Product with exclusive interest rates and terms. - 0% Financing for Eligible Electric Vehicles (EVs). - Referral Incentives. - Generous Paid Time Off: 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. - 64 Hours of Paid Sick Time for all full-time employees. - Company-Paid Life Insurance. - Short- & Long-Term Disability Insurance. - Voluntary Life, Accident & Critical Illness Coverage. - Employee Assistance Program (EAP) with free counseling, legal, and financial services.

• Lead and Scale a Specialized Pod. • Own the Core Predictive Foundation. • Drive Cross-Model Initiatives. • Maximize Model Leverage. • Be a Strategic Partner to Leadership.

• Drive Specialized Modeling Initiatives by leading the roadmap for intelligence layers addressing verticalized tasks • Develop Use-Case Specific Models by partnering with stakeholders for specialized models • Own the 'Applied Intelligence' Roadmap, working with the Predictive Lead • Maximize Model Utility by ensuring models are leveraged to solve broad problems • Define Domain-Specific Requirements to act as a bridge between business workflows and data science teams • Measure Impact in Context with performance metrics focused on real-world revenue

Job Description About the roleWe're looking for a Senior Product Manager to join our Payroll Ecosystem group and own one of the most business-critical products within Bob: Time Off. Time Off sits at the intersection of employee experience, compliance, workforce management, and payroll. Every day, employees use it to request leave, managers rely on it to make decisions, and organizations depend on it to ensure policies, entitlements, accruals, and payroll calculations are accurate and compliant. As a Senior Product Manager, you'll own the strategy, roadmap, and execution for the Time Off domain. You'll partner closely with Engineering, Design, Payroll, Customer Success, Sales, and customers to solve complex problems and build experiences that scale across global markets. This is a unique opportunity to join a rapidly growing business unit and shape a product area that is central to HiBob's enterprise readiness strategy. You'll have significant ownership, direct influence on product direction, and the opportunity to make a measurable impact on how thousands of organizations manage time and attendance across their workforce. We're particularly interested in candidates who enjoy solving complex operational and compliance challenges, can think strategically about product evolution, and are passionate about creating simple user experiences for inherently complex workflows. Requirements are often considered a measure of how equipped you are to do the job, but sometimes they aren't the only factor. If you don't meet every requirement below but believe you'd be a great fit, we'd still love to hear from you. Job Requirements - 5+ years of Product Management experience in B2B SaaS environments - Experience owning complex products with multiple stakeholder groups, dependencies, and business-critical workflows - Strong product strategy, prioritization, and problem-solving skills - Experience working closely with Engineering and Design teams from discovery through delivery - Strong customer empathy and the ability to balance user needs, business priorities, and technical constraints - Excellent stakeholder management and communication skills - Experience driving alignment across Product, Engineering, Design, Customer Success, Sales, and leadership teams - Ability to operate with autonomy, ownership, and accountability - Experience working in highly regulated, compliance-driven, or operationally complex environments - Experience serving enterprise or upper mid-market customers Nice to have - Experience with Time Off, Attendance, Workforce Management, Scheduling, Time Tracking, Payroll, HRIS, or HCM products - Experience with platforms such as Workday, UKG, Dayforce, Rippling, Sage, Oracle, SAP, ADP, Gusto, or similar - US market experience, particularly around workforce management, leave management, payroll, or compliance requirements - Experience working with payroll integrations or payroll-adjacent products - FinTech, ERP, Compliance Tech, InsurTech, or LegalTech product experience - Experience working with AI tools to improve product discovery, prototyping, or productivity - Experience working with globally distributed teams Job Responsibilities - Own the Time Off product strategy, roadmap, and prioritization - Lead product initiatives from discovery through delivery within the Time Off domain - Partner with customers and internal stakeholders to identify opportunities and solve meaningful problems - Work closely with Engineering and Design to define and deliver scalable solutions - Translate complex compliance, workforce management, and payroll requirements into intuitive product experiences - Drive enterprise readiness across scalability, configurability, performance, and usability - Collaborate closely with Payroll and Bob Pay teams to ensure seamless experiences across the Payroll Ecosystem - Use qualitative and quantitative insights to inform product decisions and prioritization - Define success metrics and measure product outcomes - Support the successful launch and adoption of new capabilities - Champion customer needs throughout the product development lifecycle - Build strong partnerships across Product, Engineering, Design, Customer Success, Sales, and leadership teams Benefits Why join this team? - Own a strategic product domain used by thousands of employees every day - Play a key role in HiBob's rapidly growing Payroll Ecosystem business - Shape the future of Time Off as HiBob expands its payroll capabilities across key markets - Join a team where Product Managers have genuine ownership and influence - Work on complex, meaningful problems that combine compliance, workforce management, payroll, and employee experience - Gain broad visibility and impact across multiple product areas and business functions - Help build enterprise-grade capabilities while maintaining the agility of a fast-growing company - Work alongside a highly collaborative and experienced team with a strong product culture Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - Annual bonus (based on individual and company performance) - A flexible hybrid working model (we are also open to considering fully remote candidates who are based within the UK but too far for regular commute to our London office) - Work from home allowance to help set up your home office - Payment for sick leave from day one - Annual UnMind subscription and wellness benefits - Employee referral program - Dog-friendly office - Temporary remote work from anywhere in the world for up to two months (after six months of employment) - Regular company and team social events - Additional Bob Balance Days throughout the year - Two Social Impact Days annually for volunteering - Birthday day off - 25 days annual leave plus bank holidays - We're building a company where everyone can do their best work, grow their careers, and be themselves along the way. We'd love for you to be part of it.