• Monitor the health of Leap Pay and our SaaS payments: review operational and payments reports regularly, flag risks and anomalies, and surface recommendations with clear next steps. • Support payments optimization efforts: analyze BPS, effective rates, interchange, ACH economics, and vendor pricing to identify trends and flag cost reduction opportunities to the Head of FinTech. • Own project and risk management across payments operations: track open items, dependencies, and priorities; keep stakeholders aligned and initiatives moving. • Use AI tools to monitor and maintain compliance with card network rules, PCI-DSS, SOC 2, BSA/AML, and GDPR/CCPA - staying current without manual overhead. • Build and maintain payments and risk dashboards tracking key metrics: BPS, effective rates, ACH cap impact, Amex pass-through, attrition sensitivity, and compliance health. • Maintain compliance documentation, risk assessments, vendor scorecards, policies, and operational playbooks. • Facilitate Technical Partners & Onboarding: Serve as the main point of contact for new payment processors and gateways. Review their API documentation to understand capabilities, verify that data structures map to Leap's business needs, and coordinate sandbox testing and certification alongside Engineering. • Bridge the Gap for Engineering:Translate vendor payment logic, error codes, and processing rules into clear operational requirements for the dev team, ensuring they have the business context needed to build efficient integrations. • Own state money transmitter license tracking: maintain accurate filing calendars, renewal requirements, and records in coordination with Legal - this is a dedicated work stream, not a side task. • Partner with Engineering, Product, Legal, Finance, Marketing, Sales, and Customer Success to identify risks, dependencies, and opportunities; coordinate resolution and mitigation. • Prepare internal reporting on payments operations and risk metrics for leadership review. • Manage chargeback and dispute operations: monitor rates, identify fraud patterns, coordinate responses, and escalate threshold breaches to the Head of FinTech.

Role Description As an Ad Operations Associate, you will run marketing campaigns for products, services, or events that target consumers or other businesses. You will manage and oversee campaigns in a variety of formats. - Coordinate with Account Management and Ad Operations teams to launch mobile advertising campaigns, including implementing creative, securing traffic supply, and interpreting insertion orders. - Traffic advertising campaigns in GT’s proprietary ad-serving platform. - Track, measure, and analyze the performance of multiple advertising campaigns simultaneously. - Troubleshoot with cross-functional stakeholders in case of any campaign-related issues. - Manage expectations, communication, and reporting metrics to internal team members. - Ensure successful fulfillment of all campaigns. - Create and maintain documentation pertinent to the Ad Operations team. - Reporting and month-end reconciliation. - Complete detailed quality assurance reviews of campaign setups and updates. Qualifications - 1 to 2 years working experience in digital ad operations or relevant fields—advertising platforms, online publishers, ad networks, digital agencies, etc. - Strong analytic skills, ability to work in a fast-paced environment, meticulous attention to detail, and digital advertising knowledge. - Demonstrated experience on ad serving platforms and/or Server-Side Platforms (SSP) / Demand-Side Platforms (DSP). - Excellent client servicing, organizational, and communication skills. - Excellent MS Excel skills. - Must have experience with HTML5, JavaScript ads. - Experience in creating Mobile Rich Media ads. - Proficient ad troubleshooting/testing on tools like Fiddler, Charles, and other debugging tools. Requirements - Proactive and resourceful. - Familiar with digital media and ad technology. - Extremely detail-oriented, analytical, motivated, and technically competent. - Dynamic and performance-driven in a fast-paced team environment. Benefits - Parental leave - Maternity and Paternity. - Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays). - In Office Daily Catered Breakfast, Lunch, Snacks and Beverages. - Health cover for any hospitalization. Covers both nuclear family and parents. - Tele-med for free doctor consultation, discounts on health checkups and medicines. - Wellness/Gym Reimbursement. - Pet Expense Reimbursement. - Childcare Expenses and reimbursements. - Employee referral program. - Education reimbursement program. - Skill development program. - Cell phone reimbursement (Mobile Subsidy program). - Internet reimbursement/Postpaid cell phone bill/or both. - Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic. - Creche reimbursement. - Co-working space reimbursement. - National Pension System employer match. - Meal card for tax benefit. - Special benefits on salary account.

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). • Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. • For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling. • Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work • Drive performance at the team manager, regional, and service level • Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way • Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans • Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings • Share input and recommendations about service target setting. • Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director • Build and nurture an engaged and diverse team • Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale • Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching • Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. • Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues • Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves • Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company • Support strategic initiatives within Delivery and your service as needed • Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback • Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners • Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

• Help individuals stay compliant, deliver accurate tax filings, and support financial operations that ensure smooth, reliable outcomes during tax season and beyond. • Build an operating picture of “how work flows today” (people, tools, handoffs, bottlenecks) • Implement a lightweight operating rhythm (weekly priorities, check-ins, escalation paths, follow-up) • Standardize delivery workflows across core services (intake → execution → review → client delivery) • Create and maintain SOPs, checklists, and templates that reduce errors and rework • Improve client onboarding and recurring touchpoints so delivery is predictable and proactive • Set up tracking/dashboards so leadership can answer “where are we on X?” quickly • Partner closely with leadership and functional leads to prioritize, unblock, and drive execution • Step into cross-functional needs as required (sales support, marketing ops, customer support processes, product/ops coordination)