Role Description As an Ad Operations Associate, you will run marketing campaigns for products, services, or events that target consumers or other businesses. You will manage and oversee campaigns in a variety of formats. - Coordinate with Account Management and Ad Operations teams to launch mobile advertising campaigns, including implementing creative, securing traffic supply, and interpreting insertion orders. - Traffic advertising campaigns in GT’s proprietary ad-serving platform. - Track, measure, and analyze the performance of multiple advertising campaigns simultaneously. - Troubleshoot with cross-functional stakeholders in case of any campaign-related issues. - Manage expectations, communication, and reporting metrics to internal team members. - Ensure successful fulfillment of all campaigns. - Create and maintain documentation pertinent to the Ad Operations team. - Reporting and month-end reconciliation. - Complete detailed quality assurance reviews of campaign setups and updates. Qualifications - 1 to 2 years working experience in digital ad operations or relevant fields—advertising platforms, online publishers, ad networks, digital agencies, etc. - Strong analytic skills, ability to work in a fast-paced environment, meticulous attention to detail, and digital advertising knowledge. - Demonstrated experience on ad serving platforms and/or Server-Side Platforms (SSP) / Demand-Side Platforms (DSP). - Excellent client servicing, organizational, and communication skills. - Excellent MS Excel skills. - Must have experience with HTML5, JavaScript ads. - Experience in creating Mobile Rich Media ads. - Proficient ad troubleshooting/testing on tools like Fiddler, Charles, and other debugging tools. Requirements - Proactive and resourceful. - Familiar with digital media and ad technology. - Extremely detail-oriented, analytical, motivated, and technically competent. - Dynamic and performance-driven in a fast-paced team environment. Benefits - Parental leave - Maternity and Paternity. - Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays). - In Office Daily Catered Breakfast, Lunch, Snacks and Beverages. - Health cover for any hospitalization. Covers both nuclear family and parents. - Tele-med for free doctor consultation, discounts on health checkups and medicines. - Wellness/Gym Reimbursement. - Pet Expense Reimbursement. - Childcare Expenses and reimbursements. - Employee referral program. - Education reimbursement program. - Skill development program. - Cell phone reimbursement (Mobile Subsidy program). - Internet reimbursement/Postpaid cell phone bill/or both. - Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic. - Creche reimbursement. - Co-working space reimbursement. - National Pension System employer match. - Meal card for tax benefit. - Special benefits on salary account.

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). • Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed. • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings. • For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling. • Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work • Drive performance at the team manager, regional, and service level • Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way • Manage both team manager and regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans • Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings • Share input and recommendations about service target setting. • Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director • Build and nurture an engaged and diverse team • Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale • Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching • Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team. • Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues • Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves • Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company • Support strategic initiatives within Delivery and your service as needed • Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback • Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners • Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

• Help individuals stay compliant, deliver accurate tax filings, and support financial operations that ensure smooth, reliable outcomes during tax season and beyond. • Build an operating picture of “how work flows today” (people, tools, handoffs, bottlenecks) • Implement a lightweight operating rhythm (weekly priorities, check-ins, escalation paths, follow-up) • Standardize delivery workflows across core services (intake → execution → review → client delivery) • Create and maintain SOPs, checklists, and templates that reduce errors and rework • Improve client onboarding and recurring touchpoints so delivery is predictable and proactive • Set up tracking/dashboards so leadership can answer “where are we on X?” quickly • Partner closely with leadership and functional leads to prioritize, unblock, and drive execution • Step into cross-functional needs as required (sales support, marketing ops, customer support processes, product/ops coordination)

• Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families • Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible • Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time • Coordinate replacement coverage quickly while maintaining a positive client experience • Match caregivers to clients based on personality, skillset, availability, and family preferences • Conduct client onboarding calls and prepare caregivers thoroughly for new assignments • Coach caregivers on client-specific expectations, care plans, and performance concerns • Manage client concerns, complaints, and service recovery situations with professionalism and urgency • Proactively check in with families to identify changes in needs before they become larger problems • Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand • Review caregiver visit notes and identify trends, gaps, or opportunities for improvement • Document all communication, schedule changes, client updates, and action items accurately and consistently • Think critically and make judgment calls independently while escalating concerns appropriately