• Own complex, non-standard deals end-to-end — multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal • Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions • Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives • Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods • Own and govern the Closed Won process — ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows • Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision • Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices • Participate in deal reviews, contributing deal-level insights to Sales leadership discussions • Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals • Contribute to Deal Desk SOPs and internal documentation, flagging gaps and proposing improvements to the Lead and Senior Manager • Support month-end and quarter-end close operations to ensure accurate and timely deal execution

• Legally airtight response record: Every valid subpoena, warrant, and court order processed accurately and on time — with clear documentation that holds up to Legal review and protects Instacart from compliance risk. • Trusted law enforcement partner: Law enforcement agencies receive timely, policy-compliant responses to data requests. • Faster, cleaner investigations: User identification and records pulls for misconduct and safety investigations are completed with precision- reducing cycle time and improving outcomes for Trust and Safety. • Cross-functional credibility: Legal and other internal stakeholders rely on you as the go-to expert for LER policy questions, knowing you can communicate nuanced legal and privacy issues clearly in high-stakes situations. • Process resilience: Emergencies and real-time safety situations are handled calmly and methodically, with documentation that makes handoffs and future responses even smoother.

• Manage and ensure the accuracy and timeliness of Medicare cost report acceptance, tentative and straight-to-final settlements, interim rates, and applicable limits for all providers in the Fiscal Intermediary Shared Systems (FISS) • Process cost report correspondence, including mail, cost report submissions, and settlement documentation (tentative and final) • Analyze cost report documentation to determine whether acceptability criteria are met for submission • Update systems such as FISS and STAR with application data from Provider Enrollment • Maintain system accuracy by updating rate changes based on payment rate reviews, provider reviews, and CMS-mandated changes • Build constructive working relationships with internal teams, clients, and customers to meet shared goals • Collaborate with departments such as Recoupment, Systems Support, Provider Call Center, Provider Audit, Provider Enrollment, PreProcess, and Provider Education to resolve provider issues • Respond to provider inquiries regarding payments, cost reports, and reimbursement-related topics • Mentor and support onboarding and development of new and existing staff • Collaborate with team members to achieve departmental goals and ensure timely task completion • Contribute to a positive team environment through feedback, process improvement, and participation in team goals

• Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines • Accurately condition loan files based on the loan application and file documentation • Provide consistent internal communication regarding loan status and approval updates • Communicate effectively and professionally with external Lending Partners, Agents, and Borrowers • Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest • Efficiently and effectively manage and process a daily pipeline of loans while maintaining company turn times • Understand and stay current with all company policies, procedures, industry regulations, and other changes impacting Knock and the broader industry • Continuously learn and grow while supporting the development of others; serve as a mentor and resource both within and beyond your team • Take on ad-hoc projects as they arise and proactively support the team wherever help is needed