• Partner with stakeholders across Customer Service, Payments, Compliance, Risk, Responsible Gaming, Fraud, and Player Experience to gather, analyze, and document business requirements. • Manage intake and prioritization of incoming requests, assessing effort and business impact and facilitating prioritization discussions. • Write functional specifications, user stories, acceptance criteria, process flows, and business documentation. • Support payments and financial operations projects, including process automation, provider integrations, and tooling improvements. • Contribute to compliance and regulatory initiatives including KYC, AML, responsible gaming, and multi-jurisdiction requirements. • Support new market and product launches by defining operational readiness requirements and coordinating delivery. • Maintain project documentation, meeting notes, business readiness plans, and decision logs. • Manage project tickets, coordinate with development teams, and communicate status and risks. • Facilitate UAT, define test cases, coordinate testing, and validate requirements before release. • Identify opportunities to automate and optimize operational workflows. • Partner with analytics teams to define reporting requirements and operational metrics. • Support vendor evaluations and third-party integrations. • Collaborate with Training & Development and Operations leadership to support adoption and change management.

Title: Knowledge Management PM Location: Bangalore, India Job Description: Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Team: The Knowledge Management (KM) team is a global function dedicated to building a robust internal knowledge ecosystem. The team treats internal knowledge assets as the core fuel for enterprise AI productivity, bridging the gap between traditional knowledge architecture and automated discovery to drive high-impact efficiency across the organization. The Role: The Knowledge Management PM / Analyst acts as a critical bridge between traditional knowledge management and the future of AI-driven productivity. Supporting the Global Head of KM, you will manage end-to-end projects, engage cross-functional stakeholders, and ensure company knowledge assets are structured, governed, and optimized for Large Language Models (LLMs). This is a high-impact role designed for an expert who understands that great AI relies entirely on solid KM principles. The work you’ll do: - KM Strategy & AI Integration: Support the design and implementation of AI-ready KM strategies, ensuring knowledge is captured and formatted for optimized discovery. - Prompt Engineering: Apply advanced prompt engineering techniques to internal AI tools to improve the relevance and accuracy of automated knowledge retrieval. - Global Governance: Assist the Head of KM in implementing a Global Knowledge Governance Model addressing AI ethics, data privacy, and the validation of AI-generated content. - Metadata & Tagging Management: Execute standardized processes for knowledge tagging and storage, ensuring metadata schemas support advanced AI search capabilities. - Cross-Functional Collaboration: Represent the KM function across departments, advocating for a "Knowledge First" approach to AI and partnering with Enablement and L&D to train the workforce. - Project Management: Manage end-to-end KM projects within the fast-paced timelines required by active corporate AI rollouts. - Repository Optimization: Audit and optimize repository platforms like Confluence to remove "noise" and ensure AI models train on high-quality, current data. - Performance Monitoring: Analyze usage metrics, user feedback, and ecosystem health to prevent information decay and refine prompt libraries. - The qualifications you need: - Experience: Minimum of 4–6 years of professional experience in Knowledge Management, Operations, or Data Analysis, with a heavy emphasis on Knowledge Optimisation. - AI Expertise: Hands-on experience with AI tools and a deep understanding of how KM principles (taxonomies, and metadata) power AI discovery. - Prompt Engineering: Proven ability to craft and refine prompts to extract high-quality, structured information from AI models. - Governance Knowledge: Strong understanding of AI Governance, including data lineage, accuracy validation, and the risks associated with LLMs. - Project Leadership: Proven track record of managing multiple complex projects simultaneously in a fast-paced, high-growth environment. - Stakeholder Management: Exceptional communication skills with the ability to influence senior leaders on the strategic importance of KM in the AI era. - Analytical Mindset: Proficiency in data analysis and reporting to drive continuous improvement of knowledge assets. - What Celonis can offer you: - Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. - Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. - Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. - Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. - Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. - Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. - Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. - Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. - Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. - About Us: Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process. Please be aware of common job offer scams, impersonators and frauds. Learn more here.

• Document functional gaps, process deltas, requirements, and remediation strategies. • Review SAP Simplification Items and advise on impacts to NASA’s business processes. • Identify opportunities for process optimization and S/4HANA standardization. • Develop and maintain detailed process maps for “As Is” and “To Be” state. • Collaborate with stakeholders to validate future-state design and confirm alignment with federal financial standards (USSGL, IPAC, GTAS, Treasury reporting). • Translate business requirements into functional specifications for configuration, development, and reporting. • Coordinate across functional, technical, and security teams to ensure an integrated solution design. • Identify S/4HANA changes required for interface remediation, API adoption, and modernization opportunities. • Validate end-to-end functional behavior across interfacing systems during testing cycles. • Contribute to updates of SOPs, job aids, training content, and end-user documentation to support change management and adoption.

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned