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Monzo Bank

We're a bank that lives on your phone, on a mission to make money work for everyone.

Operations Leadership, Financial Crime – Multilingual

Financial CrimeFinancial CrimeFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

8 days ago

Salary

£38.3K - £47.6K / year

Seniority

Senior

English

Job Description

Operations Leadership, Financial Crime – Multilingual

Monzo Bank

• Leading, coaching, and developing high-performing Financial Crime teams, creating an environment where people can do their best work. • Driving operational excellence across anti-money laundering and financial crime processes, ensuring quality, efficiency, and strong customer outcomes. • Providing guidance and support on complex investigations, escalations, and high-risk cases. • Building capability through effective performance management, coaching, training, and career development. • Partnering with risk, product, controls, and operational stakeholders to deliver change and continuously improve how we work. • Monitoring operational performance, service levels, capacity, and demand to ensure teams are equipped to meet business needs. • Contributing to a strong risk and control environment by identifying issues, managing incidents, and supporting the delivery of sustainable solutions.

Job Requirements

  • You're fluent in English and can confidently communicate in at least one additional European language such as Italian, German, French, or Spanish.
  • You have experience leading teams within Financial Crime, AML, compliance operations, risk operations, or a related operational environment.
  • You're passionate about developing people and have a track record of creating inclusive, high-performing, and engaged teams.
  • You can confidently manage competing priorities, make decisions in complex situations, and support others through change.
  • You're comfortable using data, performance insights, and operational metrics to identify opportunities and drive improvements.
  • You enjoy building strong relationships across teams and influencing outcomes through collaboration and clear communication.
  • You're motivated by creating excellent customer outcomes while maintaining high standards of risk management and regulatory compliance.

Benefits

  • We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
  • £1,000 learning budget each year to use on books, training courses and conferences.
  • We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
  • Plus lots more! Read our full list of benefits.

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