• Manage all program timelines, milestones, and deliverables for your account • Proactively track progress against the plan, identify potential risks and implement mitigation strategies to ensure objectives are met • Work closely with your client to oversee the planning, execution, delivery and reconciliation of multiple projects • Respond to changing client, program, team and organizational needs and requirements • Ensure accuracy of the details, thorough note-taking, asking the important questions, thinking critically, and staying organized

• Lead end-to-end administration and relationship management for FCTI’s strategic ATM program. • Oversee full program lifecycle: onboarding, rollout, daily operations, renewal. • Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption. • Create dashboards and monthly/quarterly performance reports with insights and recommendations. • Collaborate with Sales/BD to develop pricing + go-to-market plans. • Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution. • Serve as primary liaison for strategic customers and FCTI.

• Serve as a primary day-to-day contact for assigned Arizona-based mid-market clients (20–200 lives), responding to inquiries related to claims, billing, enrollment, compliance, and carrier questions • Support the renewal and marketing process by preparing RFPs, tracking quotes, analyzing proposals, and assisting with rate negotiations and cost projections • Prepare renewal spreadsheets and presentation materials using Excel and internal data tools • Coordinate open enrollment meetings, benefits fairs, and client education sessions; prepare materials and follow-up documentation • Maintain accurate client records, communication logs, and workflows in Salesforce and SharePoint • Partner with Consultants and Account Executives to ensure timely issue resolution and consistent, high-quality client service

• Identify growth opportunities and proactively assess competitive threats to protect and strengthen Resideo’s market position in the Netherlands. • Formulating improvements in product/market combinations and profiling the organization and its products in the market, focusing on the development and profitability of the product range. • Initiate and develop strategic partnerships with key (large-scale) organizations across the Netherlands to drive long-term growth and market penetration. • Define clear sales and marketing objectives, translate them into actionable plans, and deliver accurate regional sales forecasts. Ensure alignment with management objectives and business priorities. • Manage and monitor sales activities and performance, identify and resolve bottlenecks in the sales process, and address operational challenges impacting results. • Support the sales team in fostering contacts that add value to the customer and lay the foundation for a profitable and lasting relationship. Build and maintain relationships with major accounts and prospects. • Review sales and marketing performance in relation to objectives. Analyze trends and assess causes for deviations from objectives. Formulate improvements in product sales and marketing.