Role Description The Senior Associate, Communications is a central connector helping to bring Cityblock’s mission to life for both internal and external audiences. You support the development and execution of integrated communication strategies by translating business priorities into clear, engaging, and aligned communications. The Sr. Associate is responsible for the publication of company-wide newsletters, managing cross-functional workflow requests, sourcing powerful stories and serving as a trusted partner for various internal teams like People and IT. We are looking for an agile, process-oriented communicator who is passionate about healthcare equity, curious about how people digest information, and interested in exploring AI tools to help our team work smarter. Responsibilities - Content Creation & Channel Management - Newsletter Production: Owns the day-to-day content development of company-wide newsletters, ensuring every edition is polished, on-brand, and reinforces our key priorities. - Multi-Channel Execution: Creates digestible content for the intranet, email, Slack, video, and our monthly All-Hands. - Intranet Maintenance: Act as the primary gatekeeper for the company intranet, ensuring resources are up-to-date, content is easy to find, and stakeholders understand best practices. - Social Media Management: Developing, editing, and publishing content for Cityblock's LinkedIn and monitoring comments, messages, and mentions. - Tactical Execution & Project Management - All-Hands Coordination: Support coordination and execution of monthly All-Hands meetings, including pre- and post-event communication, coordinating agendas, drafting slides, and liaising with stakeholders. - Storytelling Support: Supports sourcing and completion of virtual interviews with Cityblock members and employees. You’ll manage the logistics, from scheduling to securing legal releases, and draft the initial narratives for use across internal and external channels. - Editorial Review: Support colleagues across the company by proofreading and editing materials for tone, clarity, and consistency, ensuring all communications align with previously documented information. - Strategic Support & Change Management - Change Communications: Assist in implementing communication plans for organizational changes or policy shifts. - Situational Readiness: Support the broader team during "quick response" moments by drafting templates and organizing communications. - AI & Innovation: Experiment with AI tools to help draft content more efficiently and find new ways to scale our storytelling efforts. Qualifications - Bachelor’s degree in Communications, Public Relations, Marketing, or a related field or equivalent work experience. - 3+ years of experience in internal or corporate communications. - Proficiency in Google Suite, Slack, ClickUp, Gemini and basic video editing technology. Requirements - Behavioral Competencies (Growth Agent & Result Driver) - Adaptability: Ability to translate evolving strategies into actionable work while remaining flexible in a rapidly changing startup environment. - Problem Solving: Solves straightforward problems using judgment and technical experience; recognizes when to escalate issues after making a good-faith effort to resolve them. - Communication Style: Impeccable written and verbal skills; able to bridge communication gaps between different departments. Benefits - Health insurance - Life insurance - Retirement benefits - Participation in the company’s equity program - Paid time off, including vacation and sick leave Salary Information The expected salary range for this position is: $71,000.00 - $90,500.00 Annual. Company Description Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Role Description The Warranty Coordinator is a fully remote position, tasked with supporting our company’s commitment to provide world-class, after-sales service. The Warranty Coordinator will serve as the primary point of contact for claims reporting incidents of customer dissatisfaction that are initiated by our Home Center partners. The Warranty Coordinator will manage a specific region of dealer networks and communicate directly with these customers to ensure each incident is resolved in a timely and satisfactory manner. Principle Duties and Responsibilities - Initiate and maintain accurate service records for all qualifying incidents. - Create service part orders (SPO’s) and chargeable service parts orders (CSP’s). - Create field service dispatches as needed. - Schedule dispatches and inform customers of appointment dates. - Generate and provide customers with quotes for chargeable services. - Troubleshoot and advise customers on service-related issues and/or product information. - Regularly conduct Virtual Remote Assistant sessions (VRA). - Maintain frequent communication with customers, sales representatives, and our business partners to keep them informed of the progress of each claim. - Ensure a timely and satisfactory resolution for all incidents of customer dissatisfaction that have been reported. - Communicate and collaborate with different business channels to provide customers with timely satisfaction. - Maintain a thorough understanding of the Home Center Customer Channels. - Develop and maintain relationships with the appropriate JW call center contacts and key home center personnel. - Become familiar with all procedures relating to the Home Center business (i.e. shipping to store locations, chargeable service to THD). - Work directly with the JELD-WEN sales team, as necessary. - Other duties may be assigned. Qualifications - Proficient in Microsoft Office applications. - Comprehensive knowledge base of 2 or more product offerings. - Ability to resolve escalated customer service situations. - Ability to manage escalations and resolve problems in a timely manner. - Ability to identify systematic issues and assist with writing a SOP. - Demonstrated track record of working in a fast-paced environment. - Ability to quickly learn new software, systems, or processes. - Advanced communication skills (verbal and written). Requirements - Bachelor’s degree from an accredited institution preferred. - A minimum of 3 years’ related experience and/or training in warranty claims in lieu of bachelor’s degree. - Passionate about providing exceptional customer experience. - Titan, Doclink, or SAP experience a plus. - 3 years Customer Service experience with demonstrated knowledge of JW products or systems preferred. Benefits - Competitive compensation & benefits packages. - Medical & dental coverage. - Generous leave policies. - Retirement program. Company Description JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in North America, and Swedoor® and DANA® in Europe. JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

• Develop and lead the execution of the U.S.-focused external relations strategy • Drive media relations strategies in the U.S. • Develop and maintain relationships with key U.S. stakeholders • Oversee external communications during a crisis or reputational challenge • Refine and execute a thought leadership strategy focused on the U.S. education technology sector • Identify and forge strategic partnerships with key players in the education technology ecosystem • Oversee team responsible for strategy and management of brand accounts across multiple social channels • Contribute to national event strategy and represent the company at key industry events • Partner closely with the internal communications team

Role Description This role will involve close partnership with the Product Management function within the company, as well as the Alliances, Sales and Marketing teams, to communicate key product news and announcements and manage perception of Canonical and its range of products among analysts. You will have the opportunity to shape the AR field in the company and help our organization stay ahead of the curve using technologies like AI to conduct market research and assess market perception, delivering insights to the business. This is a senior position and sits in the communications team reporting to the Director of Communications. Location: This role will be based remotely in the EMEA region. - Prepare and execute analyst-focused communications plans for product announcements, new partnerships and other initiatives in line with our go-to-market strategy - Proactively look for ways to use new technologies like AI to analyze market trends and assess analyst perception and sentiment of Canonical and its products - Understand GenAI platforms developed by analyst firms and ensure they contain the right information about Canonical’s portfolio - Craft and deliver compelling narratives about Canonical and its products in line with our company vision - Manage analyst relationships directly, coordinating touchpoints throughout the year both through online briefings and industry events - Measure the impact of the AR program, reporting regularly on progress to leadership, implementing the necessary tooling to improve collaboration and managing spend - Proactively position the company in key analyst reports to drive recommendations and strengthen the company’s brand - Support the Director of Communications on Corporate Communications initiatives Qualifications - Extensive experience in communications with proven achievements in the AR field and market research - Experience managing technology communications (agency or in-house) or global AR programs - A track record of delivering innovative and successful communications campaigns in the technology space, and enhancing company positioning through AR programs - Experience in cloud/SaaS/open source technology - An analytical eye and the ability to develop measurement frameworks to inform decision making at leadership level - Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams to ensure alignment between campaign objectives and PR/AR initiatives - Excellent verbal and written communication skills - Proven ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality - Affinity for planning is a must, experience with project management tools like Jira is an advantage - Background in product management or product marketing is a plus - Willingness to travel up to 4 times a year for internal events Benefits - Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. - In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. - Our compensation philosophy is to ensure equity right across our global workforce. - Fully remote working environment - we’ve been working remotely since 2004! - Personal learning and development budget of 2,000USD per annum - Annual compensation review - Recognition rewards - Annual holiday leave - Parental Leave - Employee Assistance Programme - Opportunity to travel to new locations to meet colleagues at ‘sprints’ - Priority Pass for travel and travel upgrades for long haul company events