• Provide oversight and support for psychiatric clinicians • Engage in coaching and education for new and tenured clinicians • Enhance ongoing clinician professional growth and development • Collaborate with Operations Director on clinical strategy and operations • Ensure clinical integrity and compliance through monitoring and risk management

• Educate, model, and facilitate to improve the telling of our digital story • Know the industry, look around the corner, and be bold • Share our common goals and objectives and work across the team to ensure alignment • Build relationships across the team and within the company; maintain a network of resources and support

Role Description The Director, Solutions Onboarding leads a team of onboarding specialists and data associates with a clear mission: delivering hands-on platform training that empowers customers to use the Faro Platform independently and to its full potential. This role is focused on training and enablement. You will draw on a strong clinical background to understand customer workflows and translate them into effective training experiences, ensuring customers develop the skills and confidence to operate the platform on their own. - Leverage deep understanding of clinical development from protocol design and development to trial execution to ensure training sessions are contextually relevant and resonate with customer end users across a variety of therapeutic areas and study designs. - Lead workshops with customer user groups (Clinical Scientists, Clinical Operations, Data Management, and Medical Writers) with a focus on end user training for self-sufficiency, empowering customers to independently leverage the Faro Platform. - Develop and maintain training and self-service artifacts for clients based on how they will use the software; working with the Product Experience team for consistency across client enablement. - Beta test new platform features from the end user lens and provide structured feedback to the Product team to inform the roadmap, leveraging your professional clinical trial experience to draw conclusions in context of using the Faro solutions. - Manage and develop a team of Solutions Onboarding Specialists/Managers, who deliver platform training and support customer onboarding and adoption; and Data Associates, who support the accurate configuration and labeling of clinical content within the Faro Platform. - Role is expected to require periodic travel for team and all-company meetings, and to customer sites for trainings/workshops as requested by customers. Qualifications - Bachelor’s degree required, preferably in physical or life science or statistics discipline. - 10+ years of experience in clinical research or drug development, with sufficient protocol-level knowledge to understand and contextualize customer workflows; prior experience as a Clinical Scientist, Clinical Program Manager, Study Manager, CRA, CTM, or Data Manager at a sponsor, CRO, or clinical site is preferred. - Experience designing or delivering clinical training programs or user enablement initiatives; familiarity with instructional design principles is a plus. - Demonstrated ability to create externally facing, end-user system training artifacts (e.g., user guides, how-to videos, quick reference cards, FAQ documents) and directly train end users on software platforms. - 5+ years experience managing teams. - Familiarity with clinical trial technologies (e.g., EDC, IRT, CTMS, ePRO, eCOA, eConsent, TMF) and regulatory requirements, sufficient to understand and contextualize customer workflows during training. Skills and Competencies - Strong organizational, motivational, and leadership skills, promoting a team-based approach. - Strong attention to detail skills and ability to triage and aid in resolution of escalations. - Ability to work independently in a group setting; ability to adjust to changing priorities. - Excellent team player with demonstrated track record of success in a cross-functional team environment; consistent commitment to delivering on team goals with a sense of shared urgency. - Strong emotional intelligence, interpersonal and communication skills, both verbal and written. - Strong problem-solving skills. - Strong facilitation and instructional communication skills; ability to translate complex clinical concepts into accessible training materials for diverse end users. - Goal-oriented. - Ability to project and maintain a professional and positive attitude. Salary - Salary range for this position is $187,000 - $205,000. - Salary listed reflects the base salary only and does not include other elements of total compensation. - Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Equity - In addition to this position's salary (listed above), equity will be a major component of the total compensation for this position. - We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance. Benefits - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k). - Life Insurance (Basic). - Short Term and Long Term Disability. - Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed). - Training & Development Reimbursement. - Remote Work Environment. - Peer-to-peer bonus program. - Company/department outings and events. - Stock Option Plan. - Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine.

Role Description We are seeking a seasoned and strategic Enterprise Engineering Director to found and lead the Enterprise Engineering team. This is a greenfield opportunity: you will hire the initial team, define the shared services architecture, and establish the engineering standards, governance, and delivery practices that will serve as the foundation for Revecore’s enterprise platform for years to come. - Partner closely with the VP of Software Engineering and the VP of AI and Data. - Ensure that common services are reliable, reusable, scalable, and aligned with business objectives. - Own both the technical and organizational dimensions of the team. - Model and champion the use of AI-accelerated development practices. Qualifications - 12 or more years of software engineering experience, with at least 4 years in engineering leadership or management roles. - Proven track record building or leading shared services, platform engineering, or enterprise API team. - Deep expertise in .NET/C# and SQL Server. - Strong understanding of RESTful API design, microservices architecture, and enterprise integration patterns. - Hands-on experience building and operating cloud-native services in Microsoft Azure. - Experience with Snowflake or similar cloud data warehousing platforms. - Demonstrated success hiring, growing, and retaining engineering talent. - Excellent communication and stakeholder management skills. - Experience ensuring HIPAA compliance and secure handling of PHI/PII in software systems. - Demonstrated comfort with AI-augmented development practices. - Bachelor’s degree in Computer Science, Engineering, or a related discipline. Requirements - Recruit, hire, and onboard the founding members of the Enterprise Engineering team. - Mentor, develop, and retain engineering talent through regular 1:1s, career development planning, and performance feedback. - Foster a team culture grounded in engineering excellence, collaboration, accountability, and continuous improvement. - Design and own the shared services architecture. - Evaluate, select, and implement frameworks, tooling, and cloud-native services. - Establish and enforce engineering standards for code quality, API design, security, observability, and HIPAA/PHI compliance. - Define the Enterprise Engineering roadmap in partnership with business and product stakeholders. - Own delivery of shared services from design through deployment. - Monitor platform health, track SLAs for shared services, and lead resolution of incidents or performance issues. - Define and implement Agile delivery practices for the Enterprise Engineering team. Benefits - Paid training and incentive plans. - Medical, dental, vision, and life insurance benefits available from the first day of employment. - Excellent work/life balance. - Employee Resource Groups build community and foster a culture of belonging and inclusion. - 401(k) contributions match. - Career growth opportunities. - 12 paid holidays and generous paid time off. Company Description Revecore has been at the forefront of specialized claims management for over 25 years, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We are a healthcare revenue cycle company delivering high-impact financial outcomes for medical service providers through two core business lines: Underpayments (Bridge) and Complex Claims (AcciClaim).