Role Description Delivering Customer Success is an important focus for Dataiku. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you’ll help Dataiku’s customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. In this technical and consultative customer-facing role, you’ll focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You’ll leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption. How you’ll make an impact - Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction. - Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform. - Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services. - Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers. - Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate. - Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts. - Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers. - Document and share the adoption status and key information to inform internal forecasting and renewal. - Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly. - When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution. - Stay current on Dataiku’s products, competitive landscape, and data science trends. - Willingness to travel up to 25%. Qualifications - Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field. - Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction. - Strong written and oral presentation skills, capable of engaging both business and technical stakeholders. - Strong technical, analytical, and problem-solving skills. - Experience in building and operating communities of practice. - Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes. - Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users. - Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required). - Preferably located within the Northeast region of the United States. Requirements - Never-ending intellectual curiosity, detail-oriented, and analytical. - Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL. - Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership. - Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers. - Experience in Analytics/AI or other enterprise software (preferred but not required). Benefits - The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including geographic location, internal equity, education, skill set, experience, and training. - Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program. - Dataiku offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. - Dataiku reserves the right to amend or modify employee perks and benefits at any time. - US only national base pay ranges: $144,000 — $152,000 USD.

Role Description To support continued growth, our team is looking for a Senior Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients. Proactive AI Agent is a cloud-hosted conversation platform, part of NICE CXone's suite of customer engagement software. It leverages: - Artificial intelligence - Natural-language processing - Machine-learning Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience. How will you make an impact? - Support the successful delivery and ongoing optimization of customer journeys by executing against defined customer success and professional services plans. - Partner with Sales, Business Intelligence, and Configuration teams to implement solutions that align with client business objectives. - Contribute to identifying expansion and growth opportunities within assigned accounts and support value realization conversations. - Deliver high-quality technical implementations and solution configurations in line with agreed architectures and best practices. - Act as a trusted day-to-day technical contact for customers, building strong working relationships and credibility over time. - Develop and maintain a solid understanding of the Proactive AI Agent platform and support customer adoption of relevant features and functionality. - Learn and understand customers’ business needs, drivers, and workflows to help translate requirements into effective technical solutions. - Support end-to-end delivery activities, including solution validation, planning, implementation, and go-live support, under the guidance of senior team members. - Collaborate with internal stakeholders to ensure alignment across delivery, customer experience, security, and operational requirements. - Work in a structured, methodical, and process-oriented manner to ensure consistent and scalable delivery outcomes. - Partner with other internal teams to monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions. - Clearly and confidently communicate technical concepts, solution designs, and outcomes to stakeholders. - Apply customer-focused problem-solving skills to support issue resolution and continuous improvement efforts. - Operate effectively within Agile or similar delivery methodologies to support end-to-end project execution. - Demonstrate accountability and ownership for assigned workstreams, deliverables, and customer commitments. - Maintain a curious mindset, asking questions and seeking opportunities to learn, improve processes, and deepen technical expertise. - Apply commercial awareness when supporting customer outcomes, ensuring solutions align with contractual scope and business value. Qualifications - Proven hands-on experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment. - Proven experience in client-facing roles that require regular digital or remote-only interaction. - Demonstrated commercial awareness, with the ability to support business cases and articulate customer value. - Experience contributing to medium-to-large projects, supporting end-to-end delivery. - Solid technical aptitude, including data analysis and regular use of tools such as Excel to analyze data sets and support decision-making. - Strong relationship management skills, with the ability to communicate clearly and professionally with customer stakeholders. - Familiarity with how large organizations operate, enabling effective collaboration and stakeholder coordination. - Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail. - Comfortable operating in a fast-paced environment with changing priorities and customer-facing timelines. - Experience collaborating within cross-functional teams; prior experience guiding or supporting others is a plus but not required. - Exposure to Agile or similar delivery methodologies is preferred. - Nice to have: Experience or strong interest in AI, applied AI, or automation technologies, including an understanding of how AI-driven solutions can enhance customer experience and operational outcomes. Benefits - Join an ever-growing, market-disrupting, global company. - Work in a fast-paced, collaborative, and creative environment. - Endless internal career opportunities across multiple roles, disciplines, domains, and locations. - Opportunity to learn and grow every day. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

• Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts • Own the technical success and ongoing optimization of customer deployments • Develop a deep understanding of customer architectures, device deployments, and connectivity models • Serve as a trusted technical advisor to customer engineering and product teams • Lead technical discovery, demos, and presentations, adapting in real time to customer requirements • Support solution-focused discussions for both existing account expansion • Identify and drive expansion opportunities and support renewals through strong technical guidance • Help customers adopt additional Soracom capabilities to increase long-term value and platform usage • Proactively identify optimization opportunities and architectural improvements • Troubleshoot complex connectivity and system issues in collaboration with internal teams • Translate customer pain points into clear technical and business-aligned solutions • Communicate customer feedback and requirements to product and engineering teams • Collaborate cross-functionally to align customer needs with product direction and delivery • Contribute to internal best practices and reusable assets to scale customer success efforts • Collect and share competitive insights to inform product strategy

Role Description We are looking for a Customer Success - Renewals person who is excited about the below Mission and Outcome. - Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele. - Outcomes: - Achieve renewal rate targets on a monthly basis, along with CSAT targets. - Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. - Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal. - Achieve cash collection targets on a monthly basis through renewal, upsell, and upgrades. - Have a good understanding of own pipeline, track it in a data-driven manner, prioritize ticket resolution to drive monthly targets. - Collaborate with cross-functional teams (accounting, corpsec, product, data) to improve renewal processes and share best practices. Qualifications - Minimum of 8 years experience in Sales, Account Management, or Customer Success, in a role carrying sales targets and customer-facing abilities. - Located in Singapore or the Philippines. Requirements - Experience working with SMEs, startups, fast-paced setups in the Singapore market. - Exposure to different cultures as Sleek clients are from all over the world. - Ability to resolve issues by collaborating internally and externally. - Familiar with Tableau, Zendesk, HubSpot. - Experience handling complex customers and troubleshooting/escalations. - Proactive in taking up new projects to completion. Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home options and the ability to work fully remote from anywhere in the world for 1 month each year. - Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy with opportunities for training and development.