• Ensure production and quality metrics are met for all clients, while ensuring positive staff morale and development • Work closely with AVP to meet client expectations • Partner with Managers & Supervisors to ensure that Team Member engagement, performance and development are top priority • Partner with Managers & Supervisors to create and document best policies and guidelines for effective performance • Partner with AVP on client engagement tasks, which include creating and presenting reporting packages • Ensure production, quality and effective scores are accurately captured, tracked, and feedback is provided to Team Members in a clear and timely manner • Oversee that team special projects are executed in a timely and effective manner to ensure quality for client health • Guide and develop Supervisors in all aspects of Team Member performance management including developing effective action plans, addressing performance challenges in a positive and supportive manner • Calibrate audit process to ensure quality check is maintained • Communicate with management on team member performance/improvement opportunities • Work closely with leadership to ensure best training practices are executed

• Lead the protocol teams • Manage the leads of the validators, Solana, and Chainlink teams. Develop them as technical leaders and hold the bar for the engineers beneath them. • Provide protocol-level technical guidance to the teams, not just escalation management but genuine depth that helps them work through hard problems faster. • Set a consistent operating rhythm across the three teams: planning, reviews, incident response, and continuous improvement. • Own headcount health, retention and performance within your scope. Raise issues early and don't let team problems compound. • Own protocol strategy • Develop and maintain a forward-looking view across the protocols the business participates in. Understand where each protocol is heading technically, what that means for our infrastructure and services and how it maps to business opportunity. • Be the connective tissue between protocol evolution (upgrades, forks, new mechanisms) and the engineering teams that have to respond to it. • Advise the Head of Blockchain Engineering and broader leadership on protocol-level risk, opportunity, and emerging areas worth pursuing. • Identify where emerging protocol developments represent material opportunities or threats for the business. Examples would be new L1s, staking mechanisms, oracle integrations, cross-chain primitives etc. • Hold the operational picture across the three teams: who is on what, what is at risk, what is blocked, what is shipping. • Make staffing and sequencing calls within your scope. Work with the Head of Blockchain Engineering and hiring to plan ahead. • Run the cadences and rituals that keep the function coherent without adding bureaucratic overhead. • Coordinate across DIS, client-facing teams, and engagement leads to ensure the protocol function is pointed at the highest-leverage work. • Step into client conversations where protocol expertise at leadership level is needed, supplying technical depth, not just seniority. • Represent the protocol function in commercial discussions, scoping conversations and delivery reviews when protocol capability is at the core of what's being sold or delivered. • Translate protocol complexity into clarity for non-technical stakeholders internally and externally.

• Overseeing coding integration strategy, operations, and performance across a large, complex academic health system • Ensuring seamless alignment between coding operations, clinical documentation, and enterprise revenue cycle performance • Developing end-to-end coding integration strategy and execution across inpatient, outpatient, and professional services • Ensuring alignment of coding workflows, processes, and systems across multiple facilities and care settings • Standardizing policies, procedures, and best practices to drive consistency and efficiency across the enterprise • Monitoring and optimizing coding KPIs including quality, productivity, turnaround time, and financial impact • Analyzing trends in denials, audits, and coding outcomes to identify opportunities for improvement • Serving as the primary escalation point for complex coding or client issues

Role Description The Director, Access Solutions, will serve as a critical strategic and operational leader within Harrow's market access organization. This role is responsible for designing, implementing, and optimizing the full spectrum of patient and provider access programs. The Director will work cross-functionally with Commercial, Medical Affairs, Marketing, and Legal/Compliance to ensure patients have seamless access to Harrow's ophthalmology portfolio while maximizing brand performance and improving affordability. Core Responsibilities - Specialty Pharmacy Operations and Management - Lead the strategic design, contracting, and ongoing performance management of Harrow's specialty pharmacy network, including national and regional specialty pharmacy partners. - Establish and monitor specialty pharmacy KPIs (fill rates, time-to-therapy, patient satisfaction, adherence metrics) and hold partners accountable to contractual service-level agreements. - Collaborate with Trade and Distribution leadership to ensure seamless product flow from wholesaler to specialty pharmacy to patient. - Ensure all specialty pharmacy operations are fully compliant with applicable federal and state regulations, company policies, and FDA guidelines. - Serve as the primary point of escalation for specialty pharmacy operational issues, resolving barriers to patient access quickly and effectively. - HUB Services and Patient Support Programs - Own the design, vendor selection, contracting, and ongoing management of Harrow's HUB services platform, including patient support programs, benefits investigation, prior authorization support, appeals assistance, and adherence programs. - Partner with Marketing and Medical Affairs to develop patient-facing materials, nurse educator programs, and support resources that enhance the patient experience and drive therapy initiation and adherence. - Establish and monitor HUB performance metrics (case turnaround times, PA approval rates, patient enrollment, abandonment rates) and drive operational improvements with the HUB vendor. - Ensure HUB programs are designed to address the unique access and reimbursement dynamics of ophthalmology, including in-office administered products and specialty pharmacy-dispensed therapies. - Regional Pharmacy Program - Build and manage a regional pharmacy program tailored to local market dynamics, ensuring patients in geographically diverse markets have access to Harrow's products through preferred local and regional pharmacy partners. - Identify, evaluate, and contract with high-value regional pharmacy partners; develop customized account plans and support resources to drive program performance. - Monitor regional pharmacy program metrics and trends; leverage data insights to optimize network coverage, patient access, and pharmacy engagement. - Work closely with field-based market access and sales teams to align regional pharmacy strategies with local commercial priorities and payer environments. - Prior Authorization Improvement - Lead enterprise-wide prior authorization strategy, working with payer teams, HUB vendors, and field market access to minimize PA burden on providers and reduce time-to-therapy for patients. - Develop and maintain a comprehensive PA landscape analysis across commercial and government payers, identifying coverage gaps, restrictive criteria, and appeal opportunities. - Create and continuously update PA support tools for physicians and office staff (step edit guides, clinical summary letters, appeal templates, and medical exception forms) in close partnership with Medical Affairs. - Implement PA tracking and reporting systems that provide real-time visibility into approval rates, denial trends, and appeal outcomes; use data to inform payer strategy and coverage improvement initiatives. - Copay Program Management and Optimization - Design, launch, and manage patient copay assistance programs across Harrow's portfolio, ensuring programs are structured to maximize patient affordability and market access impact. - Partner with Finance and Legal/Compliance to establish copay program parameters, eligibility criteria, and benefit caps that are both commercially effective and compliant with all applicable regulations (including OIG guidance and CMS requirements), with clear business rules that safeguard program integrity against fraud, waste, and abuse. - Select and manage copay program vendors and third-party administrators; negotiate contracts, establish performance standards, and conduct regular business reviews. - Monitor copay program utilization, cost-effectiveness, and patient outcomes; adjust program design to capture optimization opportunities. - Stay current on the copay accumulator and maximizer landscape; proactively develop strategies to protect program value and patient access as payer policies evolve. - Market Access Communications - Develop and lead market access communications strategy, creating clear, compelling, and compliant messaging that articulates Harrow's access solutions to payers, providers, pharmacy partners, and patients. - Partner with Marketing, Medical Affairs, and Legal/Regulatory to develop and review market access materials including payer dossiers, reimbursement guides, access toolkits, and field training content. - Develop educational content and communication strategies that proactively address payer coverage dynamics, PA requirements, and access program availability with healthcare professionals. - Serve as a subject matter expert and strategic communications resource for cross-functional teams navigating complex reimbursement environments; translate technical reimbursement and policy issues into actionable guidance for commercial and medical teams. Qualifications - Bachelor's degree required; advanced degree (MBA, PharmD) preferred. - 10+ years of progressive market access, patient services, or specialty pharmacy experience within pharmaceutical, biotech, or ophthalmology companies. - Demonstrated experience designing and managing end-to-end access programs from vendor selection and contracting through performance management and optimization. - Strong understanding of the complex reimbursement landscape for ophthalmology, including buy-and-bill, specialty pharmacy-dispensed products, J-Code reimbursement, and Commercial/Medicare/Medicaid dynamics (strongly preferred). - Exceptional cross-functional collaboration skills; able to influence and align Commercial, Medical Affairs, Legal/Compliance, and Finance stakeholders. - Analytical mindset with experience developing and monitoring KPIs, interpreting program data, and driving data-informed decisions. - Outstanding written and verbal communication skills; demonstrated ability to translate complex market access concepts into clear, actionable messaging for diverse audiences. Position Details - Position Type: Remote - Travel: Up to 50%