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Forever Forward
Director, User Experience – UX
Location
Arizona
Posted
102 days ago
Salary
0
Seniority
Lead
Job Description
Director, User Experience – UX
CSAA Insurance Group, a AAA Insurer
• Lead the strategy, operations, and execution of digital experience design • Shape the vision and delivery of intuitive, accessible, and customer-centered experiences • Oversee a multidisciplinary UX organization • Define and drive the enterprise UX strategy • Lead UX direction for large-scale platform modernization • Partner with Product, Engineering, Brand and CX to deliver experiences • Establish clear goals and expectations • Oversee the evolution and governance of a component-based design system • Ensure teams deliver strong UX artifacts • Serve as a senior UX representative in enterprise planning and decision-making forums
Job Requirements
- 10–12+ years of UX, product design, service design, or digital experience leadership, ideally within insurance, financial services
- Bachelor of Arts (B.A.)
- Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs
- Experience leading UX in complex enterprise environments, including platform modernization or large-scale systems transformation
- Deep expertise in design systems, interaction design patterns
- Proven ability to partner with engineering, architecture, and product leaders
- Strong portfolio demonstrating strategic thinking, systems design, and measurable impact
- Knowledge of WCAG accessibility standards
Benefits
- Total compensation package
- Annual bonus eligibility
- 401(k) with a company match
- Flexible Workplace
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