Security, Identity & Intelligence On Every Voice
Senior Manager, Information Technology
Location
United States
Posted
8 days ago
Salary
$155K - $185K / year
Seniority
Senior
Job Description
Senior Manager, Information Technology
Pindrop
• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments. • Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions. • Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning. • Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity. • Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects. • Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans. • Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption. • Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning. • Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards. • Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness. • Manage enterprise GenAI tools, integrations, governance, and access controls across the organization. • Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies. • Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools. • Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery. • Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.
Job Requirements
- 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment.
- Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms.
- Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages.
- Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale.
- Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.
Benefits
- Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
- Remote-first environment - giving you flexibility and autonomy in how you structure your day.
- While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
- Paid Parental Leave - Including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
- Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
- Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
- Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.
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