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Program Leader, Network Manager

Location

United States

Posted

9 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Program Leader, Network Manager

CIEE Barcelona

• Supervise, coach, and develop Program Leader Network Coordinator; establish priorities, manage workloads, provide performance feedback, and contribute to workforce planning as the team grows. • Develop and execute recruitment strategies to attract qualified Program Leaders; oversee candidate sourcing, application review, interviews, selection processes, and annual staffing plans in partnership with International Staff and Human Resources. • Ensure Program Leaders are effectively onboarded and prepared for success through virtual training meetings, Canvas training course(s), communications, and readiness tracking. • Oversee Program Leader and chaperone travel planning, flight coordination, staffing assignments, and logistical processes in collaboration with Global Navigator Leadership, travel partners and in-country staff to support successful program delivery. • Build and sustain an engaged community of current and former Program Leaders through strategic communications, recognition initiatives, referral programs, professional development opportunities, and alumni engagement efforts. • Partner with Sales and other stakeholders to leverage the Program Leader network as a channel for student recruitment, program promotion, referral generation, and relationship-building with educators and schools. • Lead Program Leader evaluation processes, survey administration, performance tracking, and feedback analysis to identify opportunities for program enhancements and improved participant experiences. • Oversee Salesforce and related systems to ensure data integrity, accurate reporting, effective communication workflows, and informed decision-making across the Program Leader function.

Job Requirements

  • Bachelor's degree in human resources, education, international education, business, communications, marketing, or a related field.
  • A minimum of 4+ years of professional experience in recruitment, talent acquisition, human resources, program management, relationship management, education, sales, or a related field.
  • Experience recruiting, onboarding, training, and developing staff, volunteers, or program participants; prior supervisory experience preferred.
  • Demonstrated success building and maintaining relationships with diverse stakeholders.
  • Exceptional organizational and time management skills, including experience creating and maintaining project trackers, calendars, workflows, and processes to ensure deadlines are met.
  • Ability to proactively identify upcoming needs, communicate timelines, and keep recruitment, onboarding, and operational activities on track independently.
  • Excellent written and verbal communication skills, with the ability to engage effectively with a variety of audiences.
  • Experience working with CRM, applicant tracking, or database systems; Salesforce experience preferred.
  • Strong analytical, problem-solving, and decision-making skills, with a high level of attention to detail.
  • Advanced proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
  • Ability and willingness to work occasional evenings, weekends, and travel as needed.
  • Readiness to grow and develop yourself, our client group, and our Company.
  • Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem-Solving) and culture.
  • Qualified candidates from underrepresented groups are strongly encouraged to apply.

Benefits

  • Paid time off
  • Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

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