Title: Processing Assistant - Hybrid Location: Virtual Puerto Rico Type: Regular Category: Delivery Job Description: Amazing Opportunity and Great Place to Work! Come make a difference and consider this unique opportunity to step into a rewarding career. Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”We are passionate about connecting purpose with impact.Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team!Learn more at careers.alight.com. About the Role The Processing Assistant II role supports the Health and Leave of Absence teams’ operational processes. Processing Assistant understands the health and leaves administration process cycle and how the health and leave of absence system works. Understand client specifics and all federal and local laws applicable to services contracted. Responsibilities - Preparing monthly headcount reports for all clients to support billing activities. - Receiving, organizes, and responds to correspondence from clients and participants. - Processing COBRA and DB&P participant payments, including copying and preparing deposits. - Overseeing postage machine maintenance and ensures timely mailing of client communications and participant letters. - Managing vendor reconciliations and produces reports on activities, while conducting weekly COBRA audits to ensure compliance. - Monitoring leave administration mailboxes and faxes to track new cases, extensions, and updates in the LOA system. - Coordinating leave of absence communications, including sending orientation packages, SINOT employer forms, and return-to-work reminders. - Performing FMLA recertifications, assigns cases to LOA Client Specialists, and supports case management through the 3-point medical contact process. - Providing administrative and HRIS support, including updating employment statuses, processing transactions, and assisting with case tracking. - Collaborating with Health and LOA teams to improve efficiency, service quality, and processes through automation, standardization, and system enhancements. Requirements - Possess High School Diploma is a must or Bachelors - Possess Communication skills in English and Spanish - Possess Computer literacy and excellent excel skills - Possess Experience or knowledge in Health and Leave of Absence - Possess Analytical and problem-solving skills - Possess Attention to detail. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may requestreasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.