Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards.

Bilingual Spanish Customer Service Representative Location: Oklahoma City, OK, USA Employees work in a hybrid mode M-W required to work in the OKC office, Th-F from home Full-time Company Description Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! Teleflora is looking for enthusiastic candidates fill this entry-level position.  As a Bilingual Spanish Customer Service Representative, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.  Job Description The Bilingual Spanish Customer Service Representative will take customer service-related calls from our English and Spanish-speaking member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.  You'll assist our member florists with their questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: - Flower Orders - Product Orders - Directory Orders and Changes - Credit Card Product and Equipment Orders - Credit Card Equipment Troubleshooting - Customer monthly statements - Web Hosting - Additional duties as needed Qualifications Education: High School Diploma or equivalent is required   - Fluent in both Spanish and English - Strong written and oral communication skills - Ability to make decision with little direction - Strong attention to detail - 1-2 years Customer Service/Call Center experience - Basic math skills - Ability to speak clearly in a well-modulated voice using good diction - Typing 25 WPM/ net minimum - Knowledgeable in basic computer skills Working Conditions: - Must be able to work extended hours (overtime as requested) to meet company deadlines - Flexibility. Shift requirements may change based on department needs and company programs - Holiday time off may be limited due to increased order volume Additional Information - Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:  - 24/7 online physician consultations  - virtual mental health resources  - life coaching  - engaging employee community groups  - cash rewards for healthy habits and fitness reimbursements  - library of on-demand fitness videos  - Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.  - Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.  - Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.  - Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.  - Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR - Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team We're launching a brand-new Global Customer Insights function within Operations Strategy. You will be the first hire and the founding force behind a global, follow-the-sun insights team that partners with Product, Sales, Marketing, Commercial, Strategy and Executive leadership. What you'll do As the founding Global Customer Insights Lead, you'll roll up your sleeves to interview customers, run surveys, analyze data, and deliver crisp, executive-ready reports. You'll define the insights strategy and roadmap that serve as the company's single source of truth for customer and competitive intelligence. Partnering with senior stakeholders, you'll help answer the company's most important questions and shape key product, go-to-market, and investment decisions. You'll also lay the foundations to scale a high-performing, distributed insights team across time zones. This role is based in San Francisco, CA. Responsibilities: - Establish the charter, metrics, and governance for a trusted customer and competitive intelligence hub - Prioritize the highest-impact questions with Product, GTM, Strategy, Ops, and Executive teams - Lead customer segmentation, persona mapping, and win/loss analysis - Personally conduct interviews, surveys, and VoC programs to understand why customers choose, expand with, or leave us - Build a repeatable process to monitor key competitors and market movements, and maintain dashboards in Looker/Databricks - Own executive-ready outputs such as the quarterly "Who We Win and Why" report and timely briefings for leadership and Investor Relations - Provide data-backed narratives for fundraising, M&A, earnings, and board materials - Build and scale the team: Hire, mentor, and manage a global bench of analysts, researchers, and competitive intelligence specialists across time zones - Stand up best-in-class tools and processes for survey collection, data analysis, visualization, sentiment mining, and knowledge sharing Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - 10+ years in customer insights, market research, competitive intelligence, or strategy within high-growth tech, fintech, or B2B SaaS - Hands-on researcher: sourcing participants, conducting interviews, running surveys/VoC, analyzing data, and writing concise reports - Strong analytical foundation and storytelling ability; adept at synthesizing qualitative and quantitative signals into clear recommendations - Proven experience standing up new teams, processes, or tooling in ambiguous, fast-moving environments - Excellent stakeholder management; able to partner with Product, Sales, Marketing, Ops, and executive leaders - Proficiency with research and analytics tools such as Qualtrics/Typeform, SQL, and BI/data platforms like Looker and Databricks - Strong presentation skills Preferred qualifications: - Experience building and leading distributed/global insights or research teams across time zones. - Deep familiarity with payments/fintech customer journeys and market dynamics. - Track record producing C-suite and investor-facing deliverables (e.g., win/loss, market models, investment narratives). - Comfort designing scalable processes, dashboards, and knowledge systems from scratch. - Willingness to flex hours to collaborate globally and to travel as needed. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Role Description Step into a pivotal leadership role as Regional Customer Care Leader, EMEA, where you’ll lead and inspire a high-performing team of Customer Care Representatives across the region. You’ll serve as the vital link between our Global Customer Care Hub, the EMEA Customer Care Team and stakeholders across Sales, Operations, Logistics, IT and Finance—driving collaboration and championing best-in-class customer experiences. You will take ownership of optimizing every customer interaction and order process, ensuring seamless solutions and swift resolutions to customer challenges. This position reports to the Senior Director, Global Customer Care, and will be located in our preferred location, Milan, Italy. In this role, you will have the opportunity to: - Work closely with the Senior Director, Global Customer Care to define and execute the EMEA customer care strategy, aligning global priorities with regional commercial objectives to drive measurable improvements in customer experience, operational efficiency, and financial performance. - Own and drive regional Customer Care KPIs and SLAs, translating business goals into clear, executable plans, ensuring consistent delivery across markets. - Partner closely with senior leaders across Sales, Operations, Supply Chain, and Finance to shape, prioritize and deliver initiatives that enhance the end-to-end customer journey. - Provide leadership to Customer Care Associates across EMEA, cultivating a high-performance culture by developing associates who consistently deliver results, drive engagement, and sustain continuous improvement. - Own elements of the customer order lifecycle, including instrument installations, (COI/NON-COI), and rental order-to-cash processes, ensuring efficient, compliant, and customer-centric execution. - Lead the resolution of complex, high-impact customer and operational challenges, working cross-functionally to remove systemic barriers and strengthen underlying processes. - Establish robust governance and performance management across customer care activities, balancing customer satisfaction, delivery, quality, and cost objectives. - Lead the deployment of DBS tools and methodologies across EMEA Customer Care, embedding a culture of data-driven decision-making and continuous improvement. - Identify, prioritize, and deliver process improvement and standardization initiatives across the region, scaling best practices and ensuring alignment with global standards. - Champion the adoption of digital tools, ERP (SAP), and CRM platforms to modernize Customer Care operations and elevate customer experience. - Partner with IT and business stakeholders to prioritize and implement system enhancements that improve visibility, efficiency, and scalability. - Drive a digitally enabled customer journey by leveraging automation and analytics to anticipate and respond to customer needs proactively. - Act as a key customer care voice in regional and global forums, influencing strategic decisions and representing EMEA priorities and requirements. - Build and sustain strong relationships with senior stakeholders, navigating complexity and driving alignment across diverse teams, functions, and geographies. Qualifications - BA/BS degree in Business Administration, Operations Management, or related field. - Extensive experience leading multi-country customer care or operations functions, with accountability for performance across multiple teams. - Proven track record of developing and executing strategic plans in a complex, matrixed manufacturing or distribution environment. - Demonstrated success leading transformation and continuous improvement initiatives (Lean, Six Sigma, DBS or equivalent). - Strong proficiency with ERP systems (SAP preferred) and CRM platforms, with experience driving digital adoption at scale. - Ability to influence senior stakeholders and operate effectively in a global, matrixed organisation. - Full proficiency in English and at least one additional major European language (Spanish, German, Italian, or French). Requirements - Ability to travel approximately 25% including overnight travel across the EMEA region. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Flexible, remote working arrangements for eligible roles.