• Own end-to-end strategy, execution, and outcomes for ClickUp's technical support experience. • Lead, mentor, and scale a high-performing global team of technical support managers and representatives. • Establish and drive KPIs that measure resolution quality, speed, customer satisfaction, and team health. • Set the bar for technical depth, ensuring the team can diagnose and resolve the most complex product issues with precision. • Serve as the primary bridge between Support and Product/Engineering, ensuring customer pain points translate into product improvements. • Collaborate closely with Engineering on bug triage, escalation workflows, incident response, and root cause analysis. • Represent the voice of the customer in product and engineering forums, influencing roadmap priorities with data-driven insights. • Drive a forward-looking strategy that leverages AI to scale technical support quality and efficiency without sacrificing the human touch. • Design and optimize escalation paths, on-call processes, and incident management workflows.

Role Description The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. - Serve as the primary PACS technical support resource for customer healthcare IT projects. - Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. - Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. - Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. - Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. - Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. - Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. - Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. - Ensure compliance with healthcare regulatory standards and internal IT policies. - Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. - Deliver product and service training to administrators, service-level users, and customers as needed. - Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. - Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. - Integrate and support solutions within public cloud environments and DeepHealth platforms. - Design, implement, document, and support technical solutions that meet customer and organizational requirements. - Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. - Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. - Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. Qualifications - Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience. - Minimum of 5 years of experience in IT support roles. - Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role. - Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server). - Strong Linux system administration and command-line experience. - Experience with MSSQL database management and relational database technologies. - Strong understanding of networking concepts, troubleshooting, and infrastructure support. - Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems. - Proven experience troubleshooting complex software applications and healthcare technology solutions. - Experience with public cloud environments and cloud-based integrations. - Familiarity with scripting, data serialization, and reporting tools such as SSRS. - Strong troubleshooting, analytical thinking, and critical problem-solving skills. - Experience using ticketing systems and ITIL-based support processes. - Strong customer service, relationship management, and call center support experience. - Excellent written and verbal communication skills with both technical and non-technical audiences. - Ability to manage multiple priorities and work effectively under pressure. - Ability to collaborate effectively across cross-functional technical and business teams. - Flexibility to work varied schedules and participate in on-call rotations as required. - Strong understanding of PC/server hardware platforms and general IT infrastructure. - Professional communication and interpersonal skills required for internal and external customer interactions. Preferred Qualifications - CCNA or CCNP certification. - CompTIA Linux+, RHCA, or RHCT certification. - Radiology workflow experience. - Experience in healthcare or clinical IT environments. - Advanced knowledge of healthcare imaging and workflow technologies. Quality Standards - Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors. - Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance. - Follows all local, regional and country laws concerning employment. - Follows all DeepHealth policies and procedures. - Follows data privacy, compliance, safety and confidentiality standards at all times. - Practices universal safety precautions. - Promotes good public relations on the phone and in person. - Adapts and is willing to learn new tasks, methods, and systems. - Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines. - Completes job responsibilities in a quality and timely manner. Travel This position may require occasional travel. Working Environment Remote Physical Demands This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. Salary Salary range is $75,000 to $100,000 depending upon experience.

Role Description The Sr Network Support Engineer is responsible for supporting IP network infrastructures and assisting with the maintenance of hardware and software on the network. This role involves contributing to technical research and supporting improvement projects. Qualifications - 8+ years of relevant experience in Networking in the IT industry. - Cisco Certified Professional (CCNA/CCNP) - Preferred - Juniper Certified Professional (JNCIA/JNCIS) - Preferred - Expert knowledge of IP Networking Protocols (RIP, BGP, OSPF, EIGRP) - Expert knowledge of routers and router administration (Cisco/Juniper preferred) - Expert knowledge of LAN and WAN switching components (LAN switches, Access Nodes) - Expert knowledge of Checkpoint and Juniper Firewalls. - Expert knowledge and expertise on Site-to-Site IPSec VPN. - Expert knowledge of Cisco/Citrix Load Balancer configuration and troubleshooting. - Excellent analytical and problem-solving skills - Develop Procedure and Network Diagram Documentation and verifying network documentation against installed base. - Provide training or tutoring to new employees or other departments. Share knowledge and best practices with other personnel via knowledge base articles, tech talks. Requirements - Possess deep understanding of IP based Networks & associated technologies relevant to data center design & operations. - Provides technical problem resolution for network issues and performs troubleshooting, problem isolation and corrective action to restore service to Syniverse customers and partners; this may involve participating in a crisis bridge during and after business hours, esp. in a support role. - Participate in network engineering/optimization planning sessions and provides recommendations on improving network stability & performance. - Participate in inter-departmental meetings for service enhancement opportunities, tools development, and reporting enhancements. - Provides Technical expertise & consulting to internal and external customers. - Ensures reported issues and service interruptions are addressed within severity level guidelines. - Excellent oral and written communication skills - Communicate with Network Operations Center & Customer Service Hotline for information gathering, customer status updates during trouble resolution. - Works closely with customer’s technical resources and management to resolve issues; provide updates and information as necessary to all levels of management. Benefits - Competitive total compensation - Flexible/remote work - Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture

Role Description A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Qualifications - To be added later. Requirements - HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.