Role Description Sie sind auf der Suche nach einer sinnvollen Aufgabe? Sie möchten sich gerne nebenbei etwas Geld zum Haupteinkommen dazu verdienen? Sie schätzen Flexibilität genauso wie überdurchschnittliche Bezahlung? Wenn Sie die oben gestellten Fragen guten Gewissens mit "JA" beantwortet haben, sollten Sie nicht zögern und uns am besten sofort kontaktieren. Wir suchen aktuell Mitarbeiter in folgenden Bereichen: - Kundenbetreuung - Neukundenaquise - Außendienstmitarbeiter Ein Einstieg ist auch als Queereinsteiger möglich, hierzu beraten wir Sie gerne ausführlich in einem persönlichen Gespräch. Qualifications - Offene und ehrliche Umgangsformen - Deutsch in Wort und Schrift (von großem Vorteil) - Logisches Denken und zielgerichtete Arbeitsweise - Eigenes Fahrzeug zum Erreichen des Arbeitsorts von Vorteil - EDV Kenntnisse von Vorteil - Freundliche Umgangsformen mit Kollegen und Kunden - Einwandfreier Leumund (keine Vorstrafen) - Diskretion Benefits - Überdurchschnittliche Bezahlung - Top-Leasing-Konditionen bei den führenden Kfz-Herstellern (BMW, Audi, Mercedes) - Größtenteils flexible Zeiteinteilung der Arbeitszeiten - Vollumfängliche Systemlösungen - Homeoffice - Bei Wunsch kostenlose Fort- und Weiterbildung (In-House, IHK, Partnerunternehmen, uvm.) - Hohe Karriere- und Aufstiegschancen.

• Respond to customers via phone, email, LINE, and Facebook (through Zendesk), providing guidance on products, services, and pricing • Prepare and follow up on quotations for standard print jobs, helping customers move forward when they're ready • Respond to objections (price, timing, specifications) constructively and find solutions that work for both the customer and the company • Resolve product or service issues by clarifying the complaint, identifying the cause, explaining the best solution, and following up until it's fully resolved • Coordinate with other departments (Production, Logistics, Finance) on complaints and special requests through our complaints dashboard, ensuring clean handoffs • Flag recurring issues and commercial opportunities to management so we can improve the customer experience over time

• Take full ownership of the warranty claims process, from initial customer intake to resolution and tracking. • Accurately process 30-day customer exchanges and returns, ensuring a seamless experience for the customer while protecting company policies. • Work efficiently within our internal e-commerce systems and platforms from your remote home office. • Help us adopt and refine a brand-new CRM and ticketing workflow currently being built over the next few weeks. • Deep-dive into the sleep apnea and CPAP product category to understand technical specifications and customer pain points. • Assist with product-informed sales activities, inbound inquiries, and customer upsells once fully confident in the product niche.

Role Description In a nutshell, as a Product Manager you will work closely with the business, users, clients, developers and other stakeholders to understand needs, define priorities and translate ideas into clear product requirements. - Work with the business, users and clients to understand their needs and translate them into product requirements. - Input into the portfolio roadmap and own the roadmap for your product area. - Own, manage and prioritize the product backlog. - Oversee all stages of the product development lifecycle, from discovery through to delivery and iteration. - Create themes, epics, user stories and clear acceptance criteria. - Create simple wireframes, mock-ups or visual examples to communicate product ideas and user flows. - Work closely with designers and developers to shape user journeys, prototypes and final product experiences. - Review product designs and provide constructive feedback on usability, layout, user flow and overall app experience. - Ensure product features are simple, intuitive, visually coherent and aligned with user needs. - Use mock-ups and examples to help stakeholders understand proposed product changes before development begins. - Develop and monitor product KPIs to measure success and identify areas for improvement. - Participate in Agile ceremonies, including sprint planning, refinement, reviews and retrospectives. - Make pragmatic trade-off decisions, balancing user needs, business goals, design quality and technical constraints. Qualifications - Excellent written and spoken English. - Strong attention to detail. - Previous experience as a Product Owner, Product Manager or Digital Product Manager. - Experience working on digital products, ideally including web or mobile applications. - Hands-on experience creating wireframes, mock-ups, prototypes or visual examples for digital products. - A good understanding of UI and UX principles, including usability, user flows, layout, hierarchy and what makes an app experience feel polished and easy to use. - A strong eye for digital design and the ability to recognize when an interface feels confusing, cluttered or inconsistent. - Ability to communicate product ideas visually, not just through written requirements. - Ability to work closely with designers and developers to turn user needs into well-defined, well-designed product features. - An understanding of Agile and Lean practices. - An understanding of web technologies and how digital products are built. - A pragmatic approach to prioritization and a good understanding of MVPs. - Strong communication skills and the ability to explain product and design decisions clearly to both technical and non-technical stakeholders. Requirements - Nice to have: Mobile app Product Owner or Product Manager experience. - Experience using design or prototyping tools such as Figma, Sketch, Adobe XD, Balsamiq or similar. - Experience reviewing wireframes, prototypes or user journeys. - An understanding of user research, usability testing or customer feedback methods. - Experience with story mapping and example mapping. - Experience using Jira and Confluence, or similar tools.