Gogoprint

• Respond to customers via phone, email, LINE, and Facebook (through Zendesk), providing guidance on products, services, and pricing • Prepare and follow up on quotations for standard print jobs, helping customers move forward when they're ready • Respond to objections (price, timing, specifications) constructively and find solutions that work for both the customer and the company • Resolve product or service issues by clarifying the complaint, identifying the cause, explaining the best solution, and following up until it's fully resolved • Coordinate with other departments (Production, Logistics, Finance) on complaints and special requests through our complaints dashboard, ensuring clean handoffs • Flag recurring issues and commercial opportunities to management so we can improve the customer experience over time

• Answer customers through phone and tickets from Zendesk (emails / LINE / Facebook) on daily basis, and provide guidance about products and services • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution • Pass relevant leads to the sales team when a customer is ordering a lot or asking for a custom job • Coordinate with other departments regarding complaints through our complaints dashboard, which will have to be correctly completed to ensure a smooth understanding of the issue for the other departments • You will share with the management on recurrent issues to find a long-term solution and avoid those issues from happening again

• Own end-to-end growth outcomes, across acquisition, conversion, retention, and lifetime value • Identify, test, and prioritize growth opportunities with the biggest potential business impact • Focus on a small number of high-impact initiatives, rather than spreading effort thinly across many channels. • Continuously reassess priorities, budgets, and initiatives based on results and learnings • Drive customer acquisition across paid and organic channels; test and scale new acquisition channels and growth ideas with a clear conversion strategy • Reallocate spend dynamically (across markets, product ranges) to maximize overall ROI and lifetime value • Run and optimize structured growth experiments across the full funnel (acquisition → conversion → retention) • Ensure acquisition efforts are aligned with long-term value, not just short-term CAC • Own conversion performance across key funnels and touchpoints • Identify friction points in the user journey and implement improvements quickly • Work closely with product, design, and operations teams to improve on-site and in-product conversion • Track and analyze growth performance across markets and channels • Use data to make fast, informed decisions without over-engineering analysis • Own core metrics such as CAC, LTV, conversion rates, retention, and payback • Communicate insights and recommendations clearly to leadership

• Own end-to-end growth outcomes, across acquisition, conversion, retention, and lifetime value • Identify, test, and prioritize growth opportunities with the biggest potential business impact • Drive customer acquisition across paid and organic channels; test and scale new acquisition channels and growth ideas with a clear conversion strategy • Reallocate spend dynamically (across markets, product ranges) to maximize overall ROI and lifetime value • Own strategies to improve repeat purchase, retention, and customer lifetime value • Run and optimize structured growth experiments across the full funnel (acquisition → conversion → retention) • Ensure acquisition efforts are aligned with long-term value, not just short-term CAC • Own conversion performance across key funnels and touchpoints • Identify friction points in the user journey and implement improvements quickly • Work closely with product, design, and operations teams to improve on-site and in-product conversion • Track and analyze growth performance across markets and channels • Use data to make fast, informed decisions without over-engineering analysis • Own core metrics such as CAC, LTV, conversion rates, retention, and payback • Communicate insights and recommendations clearly to leadership