• Take full ownership of the warranty claims process, from initial customer intake to resolution and tracking. • Accurately process 30-day customer exchanges and returns, ensuring a seamless experience for the customer while protecting company policies. • Work efficiently within our internal e-commerce systems and platforms from your remote home office. • Help us adopt and refine a brand-new CRM and ticketing workflow currently being built over the next few weeks. • Deep-dive into the sleep apnea and CPAP product category to understand technical specifications and customer pain points. • Assist with product-informed sales activities, inbound inquiries, and customer upsells once fully confident in the product niche.

Role Description In a nutshell, as a Product Manager you will work closely with the business, users, clients, developers and other stakeholders to understand needs, define priorities and translate ideas into clear product requirements. - Work with the business, users and clients to understand their needs and translate them into product requirements. - Input into the portfolio roadmap and own the roadmap for your product area. - Own, manage and prioritize the product backlog. - Oversee all stages of the product development lifecycle, from discovery through to delivery and iteration. - Create themes, epics, user stories and clear acceptance criteria. - Create simple wireframes, mock-ups or visual examples to communicate product ideas and user flows. - Work closely with designers and developers to shape user journeys, prototypes and final product experiences. - Review product designs and provide constructive feedback on usability, layout, user flow and overall app experience. - Ensure product features are simple, intuitive, visually coherent and aligned with user needs. - Use mock-ups and examples to help stakeholders understand proposed product changes before development begins. - Develop and monitor product KPIs to measure success and identify areas for improvement. - Participate in Agile ceremonies, including sprint planning, refinement, reviews and retrospectives. - Make pragmatic trade-off decisions, balancing user needs, business goals, design quality and technical constraints. Qualifications - Excellent written and spoken English. - Strong attention to detail. - Previous experience as a Product Owner, Product Manager or Digital Product Manager. - Experience working on digital products, ideally including web or mobile applications. - Hands-on experience creating wireframes, mock-ups, prototypes or visual examples for digital products. - A good understanding of UI and UX principles, including usability, user flows, layout, hierarchy and what makes an app experience feel polished and easy to use. - A strong eye for digital design and the ability to recognize when an interface feels confusing, cluttered or inconsistent. - Ability to communicate product ideas visually, not just through written requirements. - Ability to work closely with designers and developers to turn user needs into well-defined, well-designed product features. - An understanding of Agile and Lean practices. - An understanding of web technologies and how digital products are built. - A pragmatic approach to prioritization and a good understanding of MVPs. - Strong communication skills and the ability to explain product and design decisions clearly to both technical and non-technical stakeholders. Requirements - Nice to have: Mobile app Product Owner or Product Manager experience. - Experience using design or prototyping tools such as Figma, Sketch, Adobe XD, Balsamiq or similar. - Experience reviewing wireframes, prototypes or user journeys. - An understanding of user research, usability testing or customer feedback methods. - Experience with story mapping and example mapping. - Experience using Jira and Confluence, or similar tools.

Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards.

Bilingual Spanish Customer Service Representative Location: Oklahoma City, OK, USA Employees work in a hybrid mode M-W required to work in the OKC office, Th-F from home Full-time Company Description Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! Teleflora is looking for enthusiastic candidates fill this entry-level position.  As a Bilingual Spanish Customer Service Representative, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.  Job Description The Bilingual Spanish Customer Service Representative will take customer service-related calls from our English and Spanish-speaking member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.  You'll assist our member florists with their questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: - Flower Orders - Product Orders - Directory Orders and Changes - Credit Card Product and Equipment Orders - Credit Card Equipment Troubleshooting - Customer monthly statements - Web Hosting - Additional duties as needed Qualifications Education: High School Diploma or equivalent is required   - Fluent in both Spanish and English - Strong written and oral communication skills - Ability to make decision with little direction - Strong attention to detail - 1-2 years Customer Service/Call Center experience - Basic math skills - Ability to speak clearly in a well-modulated voice using good diction - Typing 25 WPM/ net minimum - Knowledgeable in basic computer skills Working Conditions: - Must be able to work extended hours (overtime as requested) to meet company deadlines - Flexibility. Shift requirements may change based on department needs and company programs - Holiday time off may be limited due to increased order volume Additional Information - Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:  - 24/7 online physician consultations  - virtual mental health resources  - life coaching  - engaging employee community groups  - cash rewards for healthy habits and fitness reimbursements  - library of on-demand fitness videos  - Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.  - Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.  - Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.  - Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.  - Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR - Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.