• Develop and deploy software solutions for hydrogen generation, compressions, storage, & dispensing systems focused around process control and optimal system performance • Create and manage programs for Human Machine Interfaces (HMIs) and Programmable Logic Controllers (PLCs) • Create and manage methods for data acquisition and interpretation of system information • Provide leadership when deploying software solutions for H2 infrastructure to ensure appropriate communication and achievement of deliverables • Perform system tests to ensure that software and automation solutions are effective and reliable both pre and post deployment • Create and provide training to users on system interfacing and troubleshooting • Continually engage with H2 generation & infrastructure stakeholders to understand H2 system performance needs • Refine system automation and software solutions based upon field data and stakeholder input • Manage the engineering change process around software releases • Develop, read, and interpret Process & Instrumentation Diagrams (P&IDs) and Electrical Schematics as needed • Represent Plug Power in a professional manner at all times and in all interactions • Perform all other duties as assigned

• Manage and optimize software deployment through private app store, application signing, and mobile store deployments. • Design and maintain a suite of client-replicated test environments using GCP Compute Engine and virtualization, including software management tools, such as Intune, SCCM, and Autopilot. • Conduct deep-dive troubleshooting to identify and resolve software conflicts with third-party security postures (EDR/Antivirus) and hardware variations. • Using Infrastructure as Code (IaC)—like Terraform or Google Deployment Manager—to quickly spin up or 'snapshot' clean test environments. • Inform software developers of endpoint constraints and provide technical feedback on silent installation, registry configurations, and performance impacts. • Implement security best practices on endpoint software to ensure compliance with enterprise B2B requirements.

• Act as the first point of contact for customer and user inquiries • Log, categorize, and prioritize incidents and service requests accurately • Resolve standard incidents and requests using approved knowledge articles and runbooks • Perform initial troubleshooting of hardware, software, and connectivity issues • Manage user expectations throughout the ticket lifecycle • Contribute to knowledge base improvements and documentation updates • Follow ITIL Incident Management and Service Desk best practices

• Responsible for cold commissioning various projects all around the UK • Mentoring young aspiring commissioning technicians • Strong understanding of cold commissioning 11-33kV switchgear • Liaising with customers representatives and delivering switchgear installations for various manufacturers such as Siemens, Schneider, Ormazabal, ABB and others