• Provide L1 network support activities for voice and mobile services 24x7 • Ensure re-active repair activities with customers, suppliers and third parties worldwide • Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures • Define and implement improvements in the Fraud prevention services delivered to BICS’ customers • Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

• Design, Develop and modify network solutions providing exceptional client experience while ensuring the integrity of service delivery. • Internal interaction with members of the sales, sales engineering, and project management teams. • Create, modify, and maintain engineering process, workflows, and documentation. • Support customers through service acceptance by troubleshooting service issues during turn up (e.g., throughput, routing and other customer-related support issues) providing timely resolution. • Coordinate with internal stakeholders and external parties with effective use of resources and timely delivery. • Collaborate with peers and colleagues within Engineering, Service Delivery and Operations.

• Provide training of all Company tools and applications, for staff and customers. • Design and maintain process and procedural documentation of Company tools and applications. • Provide accurate reports and metrics to Onsite Logic management on the status and performance of Onsite Logic tools and applications. • Develop and maintain automation routines. • Maintain tools and application configuration, deployments, and maintenance tasks and processes. • Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management). • Liaise with Vendors and peers to resolve issues with tools and applications. • Proactively maintain and improve Customers’ infrastructure. • Proactively plan, oversee, coordinate, track and run assigned projects tasks. • Provide regular project reviews and reporting to the Operations Manager as required. • Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company. • Maintain high positive Customer and user satisfaction and relationships. • Keep abreast of the development of relevant IT and cyber security systems, hardware and software applications within the industry. • Assist in the training, mentoring and development of staff. • Perform other appropriate duties and responsibilities as assigned by the Operations Manager. • Adopt continuous learning and improvement processes in all aspects of the position.

• Analyze the existing SQL Anywhere database schema, objects, dependencies, and data structures. • Convert proprietary SQL Anywhere functions, stored procedures, triggers, and queries into ANSI-compliant and PostgreSQL-compatible SQL. • Redesign and optimize database schemas to align with PostgreSQL best practices. • Develop, execute, and validate data migration scripts for large production datasets. • Ensure data integrity, accuracy, and consistency throughout and after migration. • Perform post-migration validation, reconciliation, and performance benchmarking. • Optimize indexing strategies and improve query execution performance in PostgreSQL. • Collaborate closely with application developers to integrate the migrated database with the existing application stack. • Troubleshoot migration issues and provide long-term database optimization recommendations.