• Develop positive relationships in multiple areas of the customer organization. • Uncover customer needs in line with Cutsforth solutions by executing sales tactics and account planning. • Maintain contact with clients, answer questions, resolve conflicts, and provide solutions to issues that arise. • Coordinate Cutsforth resources to ensure customer success and sustain revenue growth. • Stay up to date on industry and market trends impacting the target accounts. • Sustain multiple quarters of sales pipeline at all times, with the ability to provide a forecast with certainty to leadership. • Develop relationships and coordinate with partner companies to meet customers’ needs. • Attend trade shows and conferences as needed. • Provide feedback to the organization on products, services, and internal processes based on experience with customers. • Keep the CRM pipeline and account information up to date in line with company goals and expectations.

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls • Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed • Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business • Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting • Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner. • Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day • Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests • Provide accurate policy information to policyholders and agents regarding commercial lines insurance products • Develop and maintain relationships with agents, customers, other team members • Maintain current understanding of service techniques, underwriting guidelines and product offerings • Research underwriting information and request appropriate underwriting support documentation needed for each account

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink's existing accounts. • Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success. • Drives renewals, expansion and upsell sales motion. • Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan. • Maintains high touch and trusted advisor status with the customer establishing trust. • Oversees and implements business case & value selling strategies which align the customer's needs. • Manages tactical business while investing in larger, longer term strategic opportunities. • Conduct negotiations with mutual best interest via contract management and pricing strategy. • Develop and attain accurate quarterly and annual revenue forecasts for every account. • Embodies our core values in all that you do: We are one team, We are positive, We keep growing and We get things done! Qualifications - 1-3 years track record in sales with quota achievement - Previous sales experience gained within software or solution sales organisations - Demonstrable track record of achieving sales targets - Enjoys working in a target / reward-driven environment - Understanding of MEDDPICC, Challenger or other SaaS aligned sales methodologies - Bachelor's Degree or equivalent - Fluency in English & German Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days. - 100% remote work with occasional travels to meet with colleagues and customers - Free access to professional training platforms to explore your interests and enhance your skills. - 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers. - Feel protected with 24/7 accident insurance coverage for any accidents at work or during free time. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

• Own and grow a portfolio of Apryse’s largest enterprise customers, ensuring long-term satisfaction and success. • Develop and execute comprehensive account plans that identify opportunities for expansion, cross-sell, and upsell. • Build and maintain strong executive relationships across multiple lines of business and technical stakeholders. • Partner with customer success, solutions engineering, and product teams to ensure customers achieve measurable business outcomes with Apryse. • Lead strategic business reviews with key accounts, positioning Apryse as a long-term digital transformation partner. • Anticipate customer needs and proactively identify opportunities to deliver additional value. • Effectively manage renewal cycles, negotiating terms and ensuring seamless continuity of service. • Stay current on competitor offerings and market trends to position Apryse as the clear leader. • Consistently exceed account growth and retention targets.