Role Description The Academic Content Coach serves as a subject matter expert in core academic areas (arithmetic, writing, and critical thinking) and provides in-depth instruction and guidance to WGU students. The Academic Content Coach uses technology to interact with students in both group and one-on-one settings. This role develops workshops and programming that is responsive to learner needs by varying the type, length, method, and intensity of academic coaching to match learner strengths and goals. The Academic Content Coach collaborates with students’ instructional and program faculty to ensure continuity and quality of support. Essential Functions and Responsibilities: - Provides academic coaching to students in need of additional, in-depth guidance, instruction, and direction in core academic areas. - Plans, designs, and conducts academic content coaching workshops and programming that meet unique student needs as well as group coaching. - Trains the Academic Support team on current and new coaching approaches and methodologies. - Documents student interactions and coaching as required by department practices. - Collects data on coaching program participation; analyzes program effectiveness; prepares reports and presents recommendations to enhance and improve the academic coaching programs to leadership. - Maintains expert level knowledge in academic content areas. - Develops training on best practices in academic content support that can be shared with faculty throughout the university. - Fosters student learning through innovative, effective coaching and teaching practices. - Offers timely outreach and academic coaching to students, including meeting service level agreements as outlined by department requirements. - Uses technology-based teaching and communication platforms to help students develop needed competencies. - Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere. - Performs other related duties as assigned. Qualifications - Master's Degree in Math or related field - Three (3) years’ experience providing instruction, student support, academic coaching, or tutoring - Ability to work a student-friendly schedule (evenings/weekends) Requirements - Doctorate or terminal degree in a related field of study (preferred) - Experience with distance education and distance learning students (preferred) - Coaching certification (preferred) - State and/or federal legislative requirements and/or college accreditation requirements may apply to maintain the necessary credentialing for this role Benefits - Eligible for bonuses - Medical, dental, vision, telehealth and mental healthcare - Health savings account and flexible spending account - Basic and voluntary life insurance - Disability coverage - Accident, critical illness and hospital indemnity supplemental coverages - Legal and identity theft coverage - Retirement savings plan - Wellbeing program - Discounted WGU tuition - Flexible paid time off for rest and relaxation with no need for accrual - Flexible paid sick time with no need for accrual - 11 paid holidays - Other paid leaves, including up to 12 weeks of parental leave Company Description Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.

• Execute the strategic roadmap for content portfolio delivery and enhancement. • Develop a high-performing editorial team. • Drive answer quality for L+AI experiences by ensuring analytical content performs effectively. • Lead implementation of AI-enabled content creation workflows. • Ensure content readiness for AI-powered products. • Spearhead performance metrics and dashboards to monitor operating health. • Partner closely with Commercial, Product, Technology, and other teams to identify new content opportunities.

• Execute strategic roadmap for content portfolio delivery and enhancement. • Develop a high-performing editorial team with strong practice area coverage. • Drive answer quality for AI experiences. • Lead implementation of AI-enabled content creation workflows. • Spearhead performance metrics and dashboards to monitor operating health.

Role Description We’re looking for a Senior Content Manager to lead Pipl’s web and campaign content program. This is a role that combines strategy and hands-on execution: turning complex ideas about fraud, risk, and identity into engaging content that attracts, educates, and converts our audiences. From web pages and blogs to landing pages, nurture emails, and campaign assets, you’ll ensure our content is consistent, compelling, and optimized for performance. What you’ll do: - Content Strategy & Planning - Own the editorial calendar for web and campaign content - Align content themes with brand positioning, SEO goals, and campaign priorities - Maintain a high standard for voice, quality, and consistency across all channels - Content Development - Write, edit, and publish high-impact assets including web pages, blogs, landing pages, and email campaigns - Translate complex fraud and risk concepts into accessible, audience-focused narratives - Optimize content for both SEO and conversion while preserving clarity and credibility - Repurpose core assets into multiple formats to maximize reach and value - Manage freelance writers as needed to complete campaign content needs - Content Operations - Manage content publishing in HubSpot, ensuring accurate tagging, attribution, and reporting - Collaborate with design and growth marketing teams to deliver polished assets - Maintain efficient processes for content production, reviews, and updates - Performance & Optimization - Define and track KPIs such as organic traffic growth, engagement, and conversions - Use performance insights to refine topics, formats, and distribution - Test and iterate new approaches to expand content reach and influence Qualifications - 3+ years creating content within the fraud prevention industry - Strong editorial and storytelling skills with the ability to translate complex concepts into clear, engaging content - Demonstrated success in producing SEO-driven web content and campaign assets - Proficiency with HubSpot (web publishing, attribution, reporting) - Strong organizational and project management skills; comfortable balancing multiple priorities Company Description