Role Description Please Note: - If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) - If you already have a Candidate Account, please Sign-In before you apply. FVI process Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence. Company Description

• Own and execute the critical operational processes that power our platform, in the areas of public and private market investments (e.g. buy/sell trades, reconciliation, corporate actions, capital calls, NAV updates), customer onboarding and risk assessment, account management, and money transfers. • Collaborate with our Operations, Member Success, Product, Compliance and Engineering teams to: • Anticipate future business needs; • Brainstorm workflows and edge cases to operationalize new products; and • Enhance key processes while considering implications such as cost, implementation complexity, regulatory compliance and other relevant risks. • Coordinate the efforts of internal and external partners to investigate operational issues and implement preventive measures. • Create data reporting workflows to track key operational metrics and manage regulatory reporting obligations.

Role Description Entry-level role that serves as the first point of contact (calls, emails, chats) and resolution for service issues, requests, policies, procedures, and billing/account information. Communicates directly with agents/agent staff to help with carrier information and procedures. Escalates more complex issues to appropriate subject matter area expert. Position Compensation Range: $25.00 - $31.88 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities - Serves as first point of contact (calls, emails, chats) and resolution for service issues, requests, policies, procedures, and billing/account information. - Continuous learning about insurance brokerage terminology, concepts, processes and procedures. - Assists agents and staff with carrier information and general processes and procedures. - Processes policy information including issuance of policies and certificates. Ensures accuracy and completeness according to carrier specifications. - Orders inspections as requested. - Escalates more complex issues to appropriate subject matter area expert. - May be required to complete other assignments or participate in projects based upon skills, achievements, or experience. Qualifications - Demonstrated experience providing customer-driven solutions, support or service. - Demonstrated experience and proficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Excel, etc.) - Basic knowledge and understanding of property and casualty customer service or policy processing processes, terms and procedures. - Demonstrated experience using reference materials. - Demonstrated written and verbal communication skills. Requirements - Travel Requirements: Up to 5%. - Physical Requirements: Work that primarily involves sitting/standing. Benefits - Comprehensive medical, dental, vision and wellbeing benefits. - Competitive 401(k) contribution. - Pension plan. - Annual incentive. - 9 paid holidays. - Paid time off program (23 days accrued annually for full-time employees). - Student loan repayment program. - Paid-family leave. Additional Information - To ensure a strong start, all employees participate in our New Employee Orientation during their first week. - This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations. - Offer to selected candidate will be made contingent on the results of applicable background checks. - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. - Sponsorship will not be considered for this position unless specified in the posting. - We are an equal opportunity employer. - American Family Insurance is committed to the full inclusion of all qualified individuals. - If a reasonable accommodation is needed, please email AskHR@AmFam.com.

• Supports administration and maintenance of Clinical Education and Corporate Compliance learning programs, curricula, assignments and reporting with the Learning Management System (LMS) • Coordinates learning activities and supports development, updates, testing, and deployment of training materials and e-learning content • Maintains learner records, reporting, scorecards, and completion tracking to support compliance and operational reporting needs. • Manages and monitors team intake and support requests through the ticketing system, providing tier 1 support and escalating issues as appropriate • Collaborates with stakeholders and subject matter experts to support learning initiatives, curriculum updates, and evolving business requirements. • Assists with identifying process improvement and operational efficiency opportunities within learning systems and workflows.