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Senior Manager, Platform Architecture
Location
United States
Posted
99 days ago
Salary
$300K - $340K / year
Seniority
Senior
Job Description
Senior Manager, Platform Architecture
Temporal Technologies
• Hire, coach, and develop a team of high-performing Platform Architects • Establish clear role boundaries, career paths, and operating standards • Set expectations for ownership, outcomes, and technical depth • Create a culture of accountability, rigor, and customer trust • Define and evolve Temporal's production readiness framework • Standardize activation, reliability, observability, and operational guardrails • Ensure first workflows reach production faster and more predictably • Reduce escalations to Engineering through prevention, not heroics • Own metrics tied to time-to-production, GRR, NDR, expansion, and health • Forecast capacity and scale the team responsibly with the business • Ensure Platform Architects surface expansion signals tied to real usage • Partner with Growth AEs and Solution Architects to convert readiness into revenue • Act as the executive technical counterpart to Sales, Support, Services, and Product • Collaborate with Product and Engineering to feed back real-world production patterns • Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs) • Serve as executive sponsor for key strategic accounts • Innovate on programs like Production Readiness Partnership • Influence training, certification, and partner enablement strategies • Ensure the Platform Architect role continues to scale without dilution • Build a function that becomes an industry benchmark.
Job Requirements
- 12+ years of professional experience in technical roles, with at least 5 years in leadership positions
- Proven track record building and scaling high-performing technical teams
- Deep understanding of distributed systems, workflow orchestration, and production operations
- Experience defining and implementing customer success frameworks for technical products
- Strong ability to establish metrics, processes, and operational standards that drive business outcomes
- Demonstrated success partnering with Sales, Product, Engineering, and Support organizations
- Excellent executive presence with the ability to engage with senior stakeholders and strategic accounts
- Experience managing complex customer technical programs and driving production readiness initiatives
- Track record of developing talent, building career frameworks, and creating high-trust team cultures
- Strong analytical skills with experience using data to drive decisions and forecast capacity needs.
Benefits
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
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