• Conduct regular monitoring and testing of operational processes, procedures, and controls to ensure compliance with established standards. Support the Organization by identifying gaps, inefficiencies, and potential risks in workflows. • Compile and analyze findings from speech analytics, compliance reviews, and QA performance evaluations. Develop clear and detailed reports on testing outcomes, findings, and recommendations for remediation or process improvements. • Partner with operational teams to discuss results, develop remediation plans, and track timely implementation of corrective actions. • Analyze trends in findings, speech analytics data and calibration outcomes to distinguish opportunities for improvement. Recommend evidence-based enhancements to testing methodologies and quality control measures that increase accuracy, efficiency and alignment with regulatory and operational priorities. • Ensure all monitoring and testing activities align with company policies, legal regulations, and industry best practices. • Maintain accurate records of testing activities, methodologies, and follow-up actions for audit and review purposes. • Escalate emerging and identified risk trends to Compliance leadership for evaluation of risk impact. • Continuously monitor regulatory developments and evolving industry best practice. Evaluate their relevance to operational workflows, compliance & QA to inform and establish best practices within the agency. Promote the integration of these practices across communication platforms to enhance risk mitigation and strengthen operational consistency. • Use QA analytics insights to generate actionable recommendations for Operations leadership, inform education content and coaching strategies, identify behavior trends, and drive enhancements in education programs. • Work closely with various departments, including Operations, Customer Service, and IT, to foster a cohesive approach to quality assurance and compliance. Disseminate valuable insights and strategies to uplift agency-wide practices.

• Perform manual, exploratory, regression, integration, and end-to-end testing across multiple products and systems. • Design, build, and maintain automated tests and quality tooling using Python and modern testing frameworks. • Validate functionality across web applications, APIs, backend services, blockchain infrastructure, and protocol-level features. • Investigate issues across frontend, backend, infrastructure, and distributed systems. • Analyze logs, metrics, network traffic, and system behavior to identify root causes and quality risks. • Collaborate with Product, Engineering, DevOps, and other stakeholders throughout the development lifecycle. • Contribute to release validation, test strategy, automation initiatives, and continuous improvement efforts. • Leverage AI-powered tools and workflows to accelerate testing, automation, investigation, and overall quality engineering productivity. • Support new products, features, and initiatives as business priorities evolve. • Assist with production investigations, incident analysis, and post-release validation when needed. • Proactively identify quality gaps, process inefficiencies, and opportunities to improve product reliability and testing coverage.

Role Description A Vitru Educação está em busca de professor(a)-autor(a) para atuar na revisão técnica, validação acadêmica e curadoria conceitual da disciplina QAOPS E TESTES EM CI/CD, do curso Pós-Graduação em Testes Ágeis e Automação de Qualidade de Software (QA), na modalidade pós-graduação EAD. SOBRE A ATIVIDADE: - Curadoria e validação de conteúdo - Revisão técnica de 3 temas (20 a 30 laudas cada) - Análise de atualidade conceitual, linguagem e adequação ao público - Conferência e eventual complementação de referências - Realização de ajustes diretamente no material (não apenas sugestões) - Atividades avaliativas e complementares - Validação de 3 questões de autoestudo por tema - Revisão e validação de 15 questões objetivas por tema - Validação de materiais complementares (1 estudo de caso + 10 questões) - Validação de roteiros e gravação de 3 videoaulas (10 a 15 minutos cada) EMENTA DA DISCIPLINA: Integração de testes automatizados em pipelines CI/CD usando Jenkins, GitHub Actions ou equivalentes. Estratégias de smoke, regression e teste contínuo. Uso de containers e ambientes efêmeros para garantir confiabilidade e repetibilidade dos testes em múltiplos ambientes. Qualifications - Pós-graduação lato ou stricto sensu – Especialização, Mestrado ou Doutorado na área da disciplina* - Familiaridade com Google Docs e/ou Word - Organização, gestão de prazos e clareza na escrita - Experiência prévia na produção de livros ou materiais educacionais será considerada um diferencial - Pós-Graduação em Testes Ágeis e Automação de Qualidade de Software (QA) Benefits - Atividade 100% home office - Acompanhamento especializado durante todas as etapas - Publicações com registro de ISBN - Desenvolvimento de competências autorais digitais - Visibilidade nacional e reconhecimento acadêmico Company Description A Vitru Educação é a maior instituição privada de ensino EAD do Brasil e referência nacional do ensino presencial e Medicina. Juntos como Vitru, Unicesumar e Uniasselvi, nos dedicamos ao desenvolvimento individual e coletivo. Nossa prioridade é o aprendizado, fazemos do conhecimento um estilo de vida!

• Own quality assurance across iOS, Android, and web products • Ensure reliable releases before they reach users • Review 50–60 tickets in Linear (occasionally 100+ during feature pushes) • Test new features against Figma designs across all platforms • Verify multi-role permission logic • Serve as liaison between non-technical product team and technical development team • Catch bugs and design discrepancies before they reach production • Steadily reduce defects that surface in the live environment