• Profissional da CONTRATADA que com noções básicas das linguagens mais comuns, ser capaz de entender os tipos de problemas que o aplicativo pode apresentar, ser capaz de montar seu modelo mental de como o software funciona por dentro e testar os limites desse modelo, e de fazer testes automáticos quando necessário.

• Monitor and evaluate inbound and outbound calls, emails, and chat interactions for adherence to company policies, procedures, and quality standards. • Evaluate and monitor all customer interactions, providing actionable feedback that drives measurable improvements in customer experience and agent performance. • Identify performance trends and surface emerging issues before they escalate, using data to explain why performance is changing. • Conduct audits of call center interactions to uncover coaching and development opportunities. • Deliver clear, constructive feedback and coaching agents to improve communication skills and quality metric adherence. • Ensure scorecards reflect current business priorities and provide feedback agents can immediately apply. • Ensure compliance with company and client standards and partner with leadership to address gaps. • Participate in calibration sessions to ensure consistency and alignment in quality evaluation across the team. • Collaborate with operations and training to develop and implement QA strategies and recommend process improvements. • Generate reports on KPIs, quality metrics, and customer feedback to track performance and guide decisions. • Conduct and participate in client-facing QA monitoring sessions, serving as a knowledgeable and professional representative of Aspira. • Evaluate interactions across all channels — calls, SMS, email cases, and agent-related issues — to continuously evolve how the team delivers service. • Achieve individual KPIs and support department goals and objectives. • Maintain current knowledge of company and client policies; complete all assigned training in a timely manner. • Model Aspira's culture through teamwork, collaboration, transparent communication, and accountability. • Support the department with additional duties as needed; maintain flexibility around scheduling when required.

Role Description The Testing Evaluator position is a remote, on demand, part-time position. The Testing Evaluator assists with testing for language proficiency examinations, interacting with the examinee in the evaluator's native language. Support for proficiency tests may be provided via telephone, video conferencing, or another technology-based medium (recorded audio etc.), depending on the needs of the test. The tests will be evaluated according to given scoring criteria; therefore, paid training is conducted before starting the job. Testing evaluators must be able to accept and use the required scoring procedure and maintain consistent and reliable scoring throughout their employment. They must also be willing to operate in a repetitive task situation and maintain confidentiality. Responsibilities - Perform the test in a professional manner - Follow the process to perform the tasks - Adhere to the guidelines to score the tests - Enter the data on the testing platform in a timely manner - Provide comments and concerns to the testing department - Perform pilot tests - Create and review test items - Perform other similar duties requested by the Operations and Development Testing department Qualifications - Strong oral and written communication skills in the target language (target language appears in job title) - Excellent interpersonal skills - Accuracy and attention to detail - Technical communication - Professionalism - Organization - Must have email access with the capability to send and receive attached files, and must be able to navigate the Internet - Computer literacy Requirements - Language: Candidates must possess native fluency in the target language (target language appears in job title) - Degree: College Degree - Computer Knowledge: Experience with Microsoft Office Suite including Outlook, Word, and Excel - Language: A minimum English proficiency level of a 2+/2+ on the ILR proficiency scale - Experience: Any combination of training and experience which provides required knowledge, skills and ability to perform the duties of the position Benefits - Part-time employees are not eligible for ALTA-sponsored benefits Location Remote Additional Information All Testing Evaluators must be based in the U.S. Unfortunately, we are not able to hire in all 50 US States. We are currently unable to hire applicant residents in the following States: Maine. We are also unable to hire applicant residents in the territory of Puerto Rico. As part of our commitment to fostering an inclusive and diverse workplace, and in compliance with our responsibilities as a federal contractor, we are happy to make our Affirmative Action Plans (AAP) for Individuals with Disabilities and Protected Veterans available to all candidates. If you would like to learn more about our dedication to equal opportunity and review these plans, please reach out to us at hr@altalang.com. SCAM Alert: Beware of fraudulent communications. All legitimate ALTA correspondence originates exclusively from @altalang.com email addresses. We do not communicate through Gmail, Telegram, WhatsApp, or any other third-party platforms. ALTA Language Services is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace policy.

• Perform a complete review and analysis of transactions as required by all regulatory compliance guidelines • Manage individual inventory of audit work to meet department quality standards • Participate in special project work as needed • Maintain scorecard entries in audit tool accurately and consistently meet all production standards established in departmental protocol • Share relevant information with the team when received individually through normal work channels