• gather, analyse, document, and validate requirements for business processes, systems and application • understanding business challenges and identifying opportunities for improvement • propose effective solutions to enhance efficiency, productivity, and overall business performance • Collaborate with stakeholders to elicit, document, and validate how a business or business area works • Conduct interview, workshops and meetings to understand and analyse business processes, needs and pain points • Use various techniques such as surveys, data analysis and process modelling to identify opportunities for process improvement • Lead, analyse, identify, design, prioritise and implement process and business changes • Create detailed business requirements, user stories, use cases and functional specifications • Maintain clear and concise documentation throughout the project lifecycle • Analyse and interpret data to extract valuable insights • Provide input and feedback on proposed solutions • Collaborate with project managers, product owners and SMEs",

Role Description A Business Transformation Intern will gain hands-on experience within INNIO supporting multiple business areas. They work under the supervision of the business transformation team. - Assist in the development and execution of strategies and roadmaps. - Conduct research to identify customer needs and market trends. - Collaborate with cross-functional teams including engineering, design, marketing, and sales. - Help in the creation of documentation and presentations. - Participate in agile development processes and work with project management tools. - Support in the analysis of performance metrics and KPIs. - Assist in coordinating product launches, business initiatives and go-to-market strategies. Qualifications - Pursuing or recently completed a Bachelor's or Master's degree in Business, Marketing, Engineering, or a related field. - Strong interest in business transformation & related focus areas. - Excellent analytical, problem-solving, and organizational skills. - Ability to work effectively in a team-oriented environment. - Strong communication and presentation skills. - Proficiency in Microsoft Office Suite and familiarity with project management tools. - Ability to manage multiple tasks and projects simultaneously.

• Lead and manage multiple revenue cycle projects, ensuring timely delivery and alignment with business goals • Develop project plans, timelines, and resource allocations • Coordinate cross-functional teams to achieve project deliverables • Monitor progress, track KPIs, and resolve risks or issues • Drive process standardization and ensure adherence to project management best practices • Mentor junior team members and support continuous improvement initiatives • Conduct post-project reviews to identify and implement improvements

• Responsible for fulfilling content requirements and creating all content strategy deliverables, including content approach documents, writing, editing, proofreading, content audits and developing nomenclature, tone and voice guidelines. • Play a role in defining content standards, content quality and processes that align with best practices. • Provides editorial content and strategic recommendations for projects while ensuring consistency with content standards and best practices. • Develops innovative solutions for content presentation, including working with content management requirements such as workflow and categorization. • May perform content audits, gap analysis, metadata frameworks, content style guides, and content migration plans. • Performs the end-to-end content creation and delivery process, from collecting input from multiple sources to delivery of content for Web-ready approval by business stakeholders. • Writes and edits content including development of naming conventions, instructional copy and other interface textual elements. • Ensures proactive content governance and maintenance processes, to ensure consistency, timeliness, accuracy and relevance. Functions as an avid editor of all BCBSNC Web content. • Assists with establishing style guide and editorial procedures for all written elements of the public Web site and ensures all content elements are followed. • Serve as a “systems integrator” for effective content strategies by actively engaging WO team members, marketing, corporate communications, business owners and subject matter experts. • Constantly reviews Web site content and provides editorial updates and comments as necessary to remain aligned with evolving Web and enterprise standards. • Performs competitive site reviews that benchmark content breadth, organization and presentation.