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KEEN logo
KEEN

Driven by a passion for life outside, KEEN is a values driven footwear brand from Portland, Oregon.

Partner Services Representative

Affiliate ManagerAffiliate MarketingOtherRemoteMid LevelTeam 201-500Since 2003H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

100 days ago

Salary

$23 - $24 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Partner Services Representative

KEEN

• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability. • Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery. • Provides courteous and professional service to internal and external customers. • Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner. • Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies. • Audits open orders and provide timely responses to resolve discrepancies. • Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise. • Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.

Job Requirements

  • High School Diploma or GED Required
  • Bachelor's Degree Preferred
  • Two (2) years experience in a customer service or similar role is required.

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