Gauge logo
Gauge

Stefanini Group

Analista de Operações

OperationsOperationsFull TimeRemoteSeniorTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

9 days ago

Salary

0

Seniority

Senior

PortugueseEnglish

Job Description

Analista de Operações

Gauge

• Ser dono(a) da camada operacional do dia a dia em todas as frentes ativas — garantindo que nada fique para trás. • Manter e atualizar boards do Jira, trackers e planilhas de gestão com base em reuniões, comunicações do PM e interações diretas com stakeholders. • Criar e atribuir tickets no Jira para novos itens operacionais, acompanhar o fechamento contra prazos e sinalizar itens em atraso proativamente. • Preparar snapshots mensais e relatórios de conclusão do OKR Brilliant & Basics para todos os times. • Construir relacionamento de trabalho com Engineering Managers dos times de AI, Assessments, Data, Franchising, Institutional e Mondly. • Fazer follow-up com EMs e leads para garantir que as entregas sejam concluídas, documentadas e refletidas nas ferramentas corretas. • Escalar bloqueios e itens não resolvidos para o Program Manager ou Lead Specialist conforme necessário — com contexto e uma próxima ação recomendada. • Participar de reuniões operacionais e registrar ações, responsáveis e prazos com precisão. • Documentar fluxos recorrentes, fluxos de dados e processos manuais para suportar a automação futura pelo Developer do time. • Gradualmente migrar de execução manual para validação e supervisão conforme a automação é introduzida.

Job Requirements

  • Inglês fluente — escrito e verbal (idioma de trabalho do time).
  • Proatividade e autonomia — você age sem esperar ser cobrado(a).
  • Forte capacidade de organização — capaz de gerenciar múltiplas frentes sem perder nenhum item em aberto.
  • Confortável trabalhando com Engineering Managers e stakeholders técnicos — não precisa ser técnico(a), mas precisa falar a língua deles.
  • Experiência com Jira ou ferramentas similares de gestão de projetos/issues.
  • Comunicação clara e direta — escrita e verbal.
  • Mentalidade de ownership — você trata itens em aberto como seu problema até eles serem fechados.
  • Disponibilidade para pelo menos 4–6 horas de overlap diário com o fuso horário europeu (CET/GMT).

Benefits

  • Vale Refeição/Vale Alimentação
  • Assistência médica
  • Assistência odontológica
  • Day Off
  • Gympass/ Totalpass
  • Auxílio Creche
  • Assistência Pet
  • Auxílio Combustível
  • Auxílio Home Office
  • Reembolso Educacional
  • Plataforma de saúde online e gratuita
  • E-learning - Academia Stefanini com diversos cursos
  • Mentoring - Plataforma de Mentoria (Essa é uma oportunidade para conhecer pessoas, desenvolver habilidades e compartilhar experiências.)
  • Descontos em instituições para Graduação, Pós Graduação, Idiomas e Cursos
  • Vantagens e descontos nos melhores estabelecimentos

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