Job Description
Analista de Operações
Gauge
• Ser dono(a) da camada operacional do dia a dia em todas as frentes ativas — garantindo que nada fique para trás. • Manter e atualizar boards do Jira, trackers e planilhas de gestão com base em reuniões, comunicações do PM e interações diretas com stakeholders. • Criar e atribuir tickets no Jira para novos itens operacionais, acompanhar o fechamento contra prazos e sinalizar itens em atraso proativamente. • Preparar snapshots mensais e relatórios de conclusão do OKR Brilliant & Basics para todos os times. • Construir relacionamento de trabalho com Engineering Managers dos times de AI, Assessments, Data, Franchising, Institutional e Mondly. • Fazer follow-up com EMs e leads para garantir que as entregas sejam concluídas, documentadas e refletidas nas ferramentas corretas. • Escalar bloqueios e itens não resolvidos para o Program Manager ou Lead Specialist conforme necessário — com contexto e uma próxima ação recomendada. • Participar de reuniões operacionais e registrar ações, responsáveis e prazos com precisão. • Documentar fluxos recorrentes, fluxos de dados e processos manuais para suportar a automação futura pelo Developer do time. • Gradualmente migrar de execução manual para validação e supervisão conforme a automação é introduzida.
Job Requirements
- Inglês fluente — escrito e verbal (idioma de trabalho do time).
- Proatividade e autonomia — você age sem esperar ser cobrado(a).
- Forte capacidade de organização — capaz de gerenciar múltiplas frentes sem perder nenhum item em aberto.
- Confortável trabalhando com Engineering Managers e stakeholders técnicos — não precisa ser técnico(a), mas precisa falar a língua deles.
- Experiência com Jira ou ferramentas similares de gestão de projetos/issues.
- Comunicação clara e direta — escrita e verbal.
- Mentalidade de ownership — você trata itens em aberto como seu problema até eles serem fechados.
- Disponibilidade para pelo menos 4–6 horas de overlap diário com o fuso horário europeu (CET/GMT).
Benefits
- Vale Refeição/Vale Alimentação
- Assistência médica
- Assistência odontológica
- Day Off
- Gympass/ Totalpass
- Auxílio Creche
- Assistência Pet
- Auxílio Combustível
- Auxílio Home Office
- Reembolso Educacional
- Plataforma de saúde online e gratuita
- E-learning - Academia Stefanini com diversos cursos
- Mentoring - Plataforma de Mentoria (Essa é uma oportunidade para conhecer pessoas, desenvolver habilidades e compartilhar experiências.)
- Descontos em instituições para Graduação, Pós Graduação, Idiomas e Cursos
- Vantagens e descontos nos melhores estabelecimentos
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