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AnewHealth is a national medication management and pharmacy care provider committed to delivering transformative pharmacy solutions that elevate care and enhanc
Supervisor, Engagement
Location
United States
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Supervisor, Engagement
AnewHealth
Role Description The Supervisor, Patient Engagement Center roles were created in tandem of ExactCare's shift to a unified team with the Centers of Excellence. This individual will lead Pharmacy technicians and specialists in our inbound call center. They will work alongside the Pharmacy Managers to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor of Patient Engagement will demonstrate their ability to drive results and achieve a consistent standard of work from the pharmacy team. Responsibilities - Supervise the day-to-day operations of our engagement call center with accountability to key performance indicators such as service and quality. - Evaluating performance and providing feedback. - High attention to detail. - Demonstrate a positive work environment and the ability to resolve issues. - Showcase the capacity to effectively multi-task and delegate assignments based on department workload. - Ability to prepare, monitor and follow up with workflows, scheduling, and other activities. - Demonstrates superior written and verbal skills to collaborate with internal partners. - Execute continuous improvement initiatives. - Ability to lead teams through a fast-paced and evolving environment. - Other leadership duties assigned. Qualifications - 1+ years of prior supervisory experience required. - Previous call center experience preferred. - Proven track record of leading teams in a fast-paced environment. - Goal-oriented and ability to work independently. - Exceptional verbal and written communication. - Exceptional attendance record and ability to be flexible. - For internal candidates, no active performance management or corrective action. Requirements - Shifts: - Sunday 9:00 am - 5:30 pm and Weekdays 9:00 am - 5:30 pm (with weekday day off). - Saturday 9:00 am - 5:30 pm and Weekdays 9:00 am - 5:30 pm (with weekday day off). - Monday - Friday 9:00 am - 5:30 pm. - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. - Must be able to commute to multiple site locations within assigned territory. - May be necessary to work extended hours as needed. - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. - Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. - Supervisory: Yes. - This is a remote position. Benefits - Comprehensive benefit package for full-time employees that includes medical/dental/vision. - Flexible spending. - Company-paid life insurance and short-term disability as well as voluntary benefits. - 401(k). - Paid Time Off and paid holidays. - Medical, dental, and vision coverage are effective 1st of the month following date of hire.
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